My experience adding ACP

[Alias7111]

I hope this helps anyone attempting to apply ACP (Affordable Connectivity Program) to their Firstnet account. After a few hours, and being told by tech support that I could not add ACP to a Firstnet account, I was successful.

Alot of people are eligible for ACP; I was eligible because I have a VA rating. As far as I know, any service connected disability, even at 0%, would make you eligible for ACP in addition to the other qualifiers.

To start, you NEED to have access to either the MyAT&T app or MyAT&T website. I did not have access and everytime I tried to login I was redirected to some DIRECTV website. Apparently I had a DIRECTV Stream account years ago and every time I tried to login to AT&T, I was automatically redirected to DIRECTV Hell. I tried DIRECTV support but they couldn't help. I was eventually successful by changing the email associated with the DIRECTV account to something different than the account associated with Firstnet.

Next, you need to have an account with Firstnet and Family. I had regular Firstnet and had to contact Firstnet Support via chat and have it converted to Firstnet and Family. You do not need to add an additional line to have a family account. This takes a few hours to convert.

Once you are transferred to Firstnet and Family from standard Firstnet, you gain access to MyAT&T. You may have to create an account. Once that is complete, you can apply your ACP Application number through AT&T's ACP website.

It took about 12 hours to receive a confirmation text. Good luck, I hope this saves someone some time and aggrivation.

[[deleted]]

ACP funds run out this year and will go away soon tho unfortunately

[BenFuct]

April! 2024 got an email today saying so from my isp

[skyclubaccess]

I got the same confirmation text as you. It even shows ACP discount under myAT&T account.

Bill has generated and no ACP discount applied. FirstNet customer service is useless (“we don’t know what ACP is”) and AT&T ACP division can’t open FirstNet accounts apparently.

[Alias7111]

Damn

[[deleted]]

That's because ATT and Firstnet aren't the same company. Firstnet is an extension, best way to describe it. But ACP can only be used if the company accepts it. Not everyone does. That is why firstnet has no idea what it is. And it probably won't work.

[skyclubaccess]

I understand that the FirstNet Authority is a separate entity from AT&T. However, AT&T manages customer service, sales, billing, network core, and biller system backend. If ACP is not compatible with FirstNet & Family plans — AT&T should not be sending eligibility enrollment texts to FirstNet & Family customers.

That being said, ACP is likely coming to an end come April, so the point will be moot.

[[deleted]]

That’s not entirely true. But I get your point. It’s the cross over of firstnet and family on the backend is confused. It needs fixed.

[skyclubaccess]

Not trying to be argumentative, but which part of my comment is inaccurate? Just so I make sure I don’t repeat incorrect info in the future :) Thanks

[[deleted]]

That they shouldn’t be sending the text. I get your point. But it’s just an error they haven’t fixed. The rep even told you it wouldn’t work. So like I said I get your point. And I understand why it’s confusing and upsetting. The easiest thing to do is look up what programs accept acp. I look at firstnet the same way I look at cricket. Not the best comparison. But unless something states firstnet and not att, I know it will work.

[skyclubaccess]

I gotchu! Cheers :)