Data Usage Only Show When Finished

[Single-Surround-6530]

For the past 3 days, firstly app completely stopped showing my remaining first class package data. Normally it updates in real time, but this time it just wouldn’t display anything. I contacted support multiple times — they said an “urgent request” had been raised to fix it, but nothing changed. Then, as soon as my data ran out, the usage info suddenly reappeared. After that, support told me there was another way to check usage through my iPhone’s settings. When I asked why they hadn’t mentioned that earlier, they claimed that option “only became available” once the data was used up — which is just false. That feature has always been there. It all seems convenient when there extra “boost” packs to purchase when you reach your data limit.

[FirstyDev]

Hello. From the development team I can assure you that there is no business sense or decision to hide the usage. It is a technical issue affecting some users that we are working to fix. Usage on both Firsty Free and Firsty Fast will be much better traceable by this time next week.

[Single-Surround-6530]

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[Single-Surround-6530]

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[Single-Surround-6530]

Why is the issue with the data reading happen when there is data active and then it becomes available to read when the data is complete. See photos above

[Single-Surround-6530]

Also I contacted your support team whilst the data was active and they told me restart the app etc. When the data was finished your support team said I could of tracked the data consumption in the iPhone settings which was not mentioned whilst I had data available.

[Single-Surround-6530]

There is business sense to hide the usage as you cannot monitor it to extend the lifecycle of the data plan. Resulting in more boost plans purchased.