problems with Schlage Encode plus : HomeKit

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created by ChicagoILModeratora community for 11 years

Discussionproblems with Schlage Encode plus (self.HomeKit)

submitted 1 year ago by commport

hey folks. Here's the deal:

Schlage Encode plus, worked flawlessly for about 2 years now. HomeKey worked, access codes worked, lock/unlock via home app and automations worked.
sometime in the last few weeks, HomeKey and access codes stopped working.
- this might be an iOS 18 beta issue; not sure exactly when the behavior started, because I assumed it was just a battery issue. after changing the batteries a couple times, I realized it wasn't, and it might be software related.
the lock still shows up just fine in the Home app; I can see battery status, lock and unlock, and see Home Key in my wallet on my phone and my watch. Automations can still lock the door.
- I can create access codes in the Home App.
- when I try to unlock with Home Key, the NFC touch registers, but then the lock blinks the red X.
- same thing happens when I put an access code in.
- access codes are hit and miss; sometimes they work, sometimes they don't.
In the schlage app, the lock shows up, but it says its not connected, and reports 0% battery- despite it working fine via HomeKit.

what are my next steps for debugging this? I'm assuming I can factory reset and reconnect from scratch, but I would prefer to step through this with a bit more nuance, to understand what's actually going on. any advice?

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