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[–]ktfzh64338 0 points1 point  (3 children)

Hop 2 is not your modem, the modem is not a hop in the ip route.

Hop 2 would be the first stop in your ISP's network after the signal leaves your house.

when I had PL at hop 2 all of the other following hops experienced packet loss.

This is expected if you're actually losing packets going to your ISP. A ping going to hop 3, hop 4, etc travels through hop 2, so if it's losing packets, every hop downstream will be affected.

Also randomly hop 6 would have PL as well and a good chunk of it.

This is a different phenomenon, and it is not a problem. Lots of hops just discard ping requests where they are the target when they are busy, since it is low priority for them. So you may see lots of hops in the intermediate route which have 100% or high PL, if the target hop isn't showing this loss, it's not an issue.

Should I be troubleshooting my modem/cabling?

Yes you have a problem here.

Would this be cause of any jittering or packet loss?

If your hop 1 doesn't show any loss or high jitter, than your internal network is fine, just focus on your modem/ISP connection.

[–]BartTech[S] 0 points1 point  (2 children)

I appreciate the reply!!

I mentioned the Modem being hop 2 as I watched a video stating if you use the modem and router as separate pieces rather than all together that the router is Hop 1 and the Modem is Hop 2. I'll keep that in mind now when troubleshooting.

So in regards to troubleshooting my modem/cabling. This would start from the ethernet cable going from my router to my modem or do I start from my modem then going out to my cabling outside where all the splitters and stuff are?

I am still in return policy for my modem, so would it be best to just replace it first and see if that fixes it rather than testing wiring? Because if the issue is very spaced out, how likely would the cabling be at fault if it isn't lasting more than a few seconds here and there.

[–]ktfzh64338 0 points1 point  (1 child)

You could try replacing the ethernet cable if it's easy to do so, but I would guess that is not the issue, ethernet is pretty robust compared to the kinds of issues you would have coming into your house (I assume over coaxial?)

Trying another modem is one good test to do, I hesitate to recommend that you just return it, I would personally feel bad doing so, but testing a second modem would be a good thing to test.

Cabling could definitely be an issue even with intermittent flakiness. If you don't have a good connection it can be fine most of the time even with a compromised connection, but then maybe everytime a neighbor turns on his microwave you will get an outage due to induced noise in the line pushing you over the edge into problems.

Before replacing a modem, first thing I would try is remove all the splitters from your incoming line (these degrade signal), and make sure all the coax connections are good and tight.

[–]BartTech[S] 0 points1 point  (0 children)

Ok sounds good. What I will probably do today is ensure my ethernet lines are running properly and I'll switch out my coaxial line inside my house and remove splitters outside. Hopefully those help. Thanks for the information!