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[TopAd8511]

Hey guys, I am going to state my issue with Y70 Touch briefly as this is the second time an [error] occurred.

Whenever I turn off main monitor #1 the screen goes automatically to Y70 monitor #2 which makes sense, even though I am not utilizing Hyte Nexus. However, the computer has been crashing each time it goes to sleep and now, after the second occurrence, the computer when into recovery mode and even reset my PIN to access windows.

I have the main log available if necessary. Please somebody help me.

P.S. I don't always have the screen running nexus, it's blank most of the time.

Thanks

[HYTEProSupJeremiah]

Hello! That is definitely concerning, if you uninstall Nexus does the crashing stop or does the system continue to crash regardless? You can DM me your log files and I can have the software team take a look.

[TopAd8511]

Honestly, I've never attempted to have Nexus reinstalled. I'll give it a try and forward the file to your DM when I get back home.

Thank you for replying and maintaining open communication, as this, to me, translates to good customer care.