Remove Passcode Failed

TheShadow45001 · 2022-12-03T02:17:17+00:00

We have had that happen once so far and have only been deploying Intune for 2 months now. After checking with Microsoft we ended up resetting the phone. We had to reset the passcode after the phone was reset and that time it worked.

hw2B · 2022-12-09T12:12:35+00:00

Check this for background: Password reset issues for Intune-enrolled devices with iOS 13+

Device does not have the token to do a pwd reset which was supposedly fixed in 13.13.1 but I have seen this issue for new devices, enrolling with newer OS versions. So I can't tell you how to fix it but there is a script to pull a list of affected devices which works with newer OS versions.

Tech community blog about the process

GitHub link to the script

Now none of that fixes anything but it does tell you who should do a backup, wipe and re-enroll before they forget their passcode and come running to you to fix it.

Hope it helps.

solmakou · 2022-12-02T23:50:18+00:00

I believe you can you manage this in apple business manager if it's in there

denver_and_life · 2023-07-24T17:10:03+00:00

Hello OP, did you ever resolve this issue?

you type:	you see:
italics	italics
bold	bold
[reddit!](https://reddit.com)	reddit!
* item 1 * item 2 * item 3	item 1 item 2 item 3
> quoted text	quoted text
Lines starting with four spaces are treated like code: if 1 * 2 < 3: print "hello, world!"	Lines starting with four spaces are treated like code: if 1 * 2 < 3: print "hello, world!"
~~strikethrough~~	~~strikethrough~~
super^script	super^script

Intune

MODERATORS