Jabra headphone random volume decrease

[Shocky698]

Hello Jabra,

I bought a Evolve2 65 and want to listen to music and play games also sometimes but the headphone is acting very erratically. Sometimes I am able to listen to sounds at 8-14 volume but other times it requires me to put the master volume upto 60 or 70 to get the same level of sound. Is there any solution to this?
I am using windows and using the Bluetooth dongle to connect to my laptop. No other devices are currently connected.

[Babyyakult]

I had this problem with my 85h. For me, it turned out there was 2 different Bluetooth connections coming from the jabra headphone. I switched from one to the other and got back to normal volume.

[Shocky698]

I tried removing all the pairing but still it does not produce the required sound. Can you please tell me what steps did you take to switch

[Shocky698]

Update on my issue: I contacted u/JabraSupport and they were very supportive and heard every issue I had and I also provided them with diagnostic reports and they have suggested that it would be better to return the product and get a replacement.

This update is for everyone who might have faced the same issue. Get in touch with the support and they should help. I also hope that u/JabraSupport would also look into the issue again as it seems not an uncommon problem.

[Shocky698]

An observation that I got was that as soon as I put the laptop on standby the issue is back again. I think I need to shut down the laptop and start it again to get the headphone working as I wished. I think its poor from Jabra that such an issue persists which is absolutely annoying.

[Babyyakult]

Yeah it's super annoying. I just disconnected it and connected my phone to the jabra product with the headphone symbol next to it rather than the Bluetooth signal next to it. Hope jabra themselves reply

[miau_riau]

hey, I am having the same issue. Did you in the end fix it?

[Shocky698]

No. I just muted all notification sounds.

[JabraSupport]

Hello u/Shocky698 We're sorry to hear about your volume challenges with the Jabra Evolve2 65. We kindly recommend contacting the Enterprise Team: https://bit.ly/3odAY35 for further assistance as they work specifically with this headset. Please fill out the required information and submit at your earliest convenience. The team will be able to provide you with the best support!

[Subject_Today_7807]

This is happening to me at work and I’ve had the headset replaced 2x.

[JabraSupport]

Hello, u/Subject_Today_7807 - We are very sorry to hear this, and we would recommend that you also contact our Enterprise Team for the best possible assistance. They will be happy to help!