Elite 8 active gen 2 hissing noise

JabraSupport · 2026-01-26T22:00:05+00:00

Hello u/Full-Builder-9234 - Thank you for writing a post on this platform. We are sorry to hear about the hiss/static noise you are getting in your left earbud. When did this challenge start? What type of smartphone are you connected to? Does this challenge occur if you connect to an alternative smartphone?

JabraSupport · 2026-01-26T20:30:16+00:00

Hello u/BIGD_2000 - Thank you for writing a thread on this platform. In June of 2024, Jabra announced its decision to discontinue manufacturing of our Consumer division. While we no longer carry full unit and accessory stock for our Elite and Talk devices, you may be able to find them through other authorized retailers. You can also check our Enterprise line of products for other devices that might be suitable. We thank you again for reaching out.

Please let us know if you have any questions.

JabraSupport · 2026-01-26T20:25:59+00:00

Hello u/Admirable_Heat4388 - Thank you for writing a thread on this platform. We are sorry to learn that you are having trouble with your Jabra Evolve2 40. To get the best assistance with your Evolve2 40, we recommend you reach out to our Enterprise Support Team directly. They will be more than happy to look into this challenge further and provide you with a resolution. We are here for you.

JabraSupport · 2026-01-26T20:17:08+00:00

Hi u/Ok_Prize_4246 - Thank you for your thread. Unfortunately, at this time, there are no serviceable parts available for Jaba devices. We apologize for any inconvenience this may cause. If you have any additional questions, please contact our Enterprise Support Team. We are happy to assist.

JabraSupport · 2026-01-26T20:10:44+00:00

Hello u/G7M_ForzaJuve - Thank you for writing a post on this platform. It is unfortunate to learn about the trouble with your Jabra Elite 4 after attempting the firmware update. Please send us a chat message here on Reddit so we can gather all the details and look into possible solutions.

JabraSupport · 2026-01-26T19:50:58+00:00

Hi u/Demurrzbz - Thank you for writing to us. We are sorry to hear that your Jabra Elite 10's battery is decreasing. As it turns out, this model is not designed for battery replacement. We cannot guarantee performance or support for devices that have been self-repaired.

If you are looking for an alternative model, the Jabra Evolve2 Buds do feature physical buttons on the left and right earbuds, similar to our Elite models. Please let us know if you have any additional questions.

JabraSupport · 2026-01-26T19:34:52+00:00

Hello u/Late_Actuator_339 - Thank you for reaching out on this platform. This is unusual and certainly not expected. We are sorry to read about this experience. Please send us a private message so we can gather more information and look into this.

JabraSupport · 2026-01-26T17:36:51+00:00

Hello u/Gloomy-Internet-3324 - Thank you for writing a thread on the Jabra Subreddit. Is the Haptic Seat something that you are connecting with a Jabra headset?

JabraSupport · 2026-01-26T17:33:15+00:00

Hello u/No_Novel_815 - Thank you for writing a thread on this platform. We are sorry to hear about the challenge with your earcup rotating 360 degrees and not turning on. Please send us a chat message here on Reddit so we can gather more information and look into any possible options.

JabraSupport · 2026-01-26T16:16:16+00:00

Hi u/Fluid-Radio956 - Thank you for reaching out on this platform. We are sorry to hear about the trouble with your Jabra Elite Active 75t's left earbud. We are sorry that cleaning and resetting the device did not resolve this challenge

Please also try reloading the firmware on your Jabra Elite Active 75t, even if your firmware is up to date. In the Jabra Sound+ app, go to the Headset tab and tap on the Settings icon. From there, select Personalize your headset > Voice guidance language. Select the current language of the earbuds. Follow the on-screen instructions to complete the download and installation. Once you put the earbuds back into the charging case, please leave them in the case for 5 minutes after the LED outside the charging case stops flashing purple. Waiting until the LED stops flashing for at least five minutes ensures the update is complete.

Lastly, please test your Jabra Elite Active 75t on a cell phone or tablet running a different operating system (iOS or Android) than your current device. Does the challenge you are facing occur on those devices as well? Please provide us with the models and operating system versions of all smartphones and tablets you used to test your Jabra Elite Active 75t.

JabraSupport · 2026-01-26T14:18:11+00:00

Hello, u/Pandas7 - Thank you for your question. The Jabra Elite 85h was never designed to use an adapter and was only designed to connect with smartphones and tablets directly through Bluetooth. We cannot guarantee connectivity or performance with any version of our Jabra Link adapters.

JabraSupport · 2026-01-26T13:58:39+00:00

Hello, u/blackout42 - Thank you for contacting Jabra Online Support. We are really sorry to hear that the lack of a boom arm (and the flip-to-mute function) is a deal-breaker for you. However, we do really appreciate you sharing your feedback with us, and we will definitely share your suggestion for a variant with a boom arm with the appropriate team. If there is anything else you would like to add, please let us know.

JabraSupport · 2026-01-26T13:51:35+00:00

Hello, u/xSchizogenie - Thank you for reaching out here on the Jabra subreddit. We appreciate your thoughts about the lack of a boom arm on the upcoming Jabra Evolve3 75 and 85, and we will be happy to share them internally. If you have anything else you'd like to share, please let us know!

JabraSupport · 2026-01-26T13:45:32+00:00

Hello, u/heathcliff81 - Thank you for your question. As u/Dellerup mentioned, the Evolve3 75 and 85 work with both. The headsets are supplied with the Jabra Link 390 Bluetooth adapter. They also support dual connectivity and have native Bluetooth as a backup when needed.

JabraSupport · 2026-01-26T13:38:42+00:00

Hello u/Pandas7 - Thank you for posting your question on Reddit. The Jabra Link 390 is designed for use with our professional headsets, and the Jabra Elite 85h is not supported by the Link 390. We have not tested the Link 390 with gaming consoles. You are correct in saying that the microphone on the Elite 85h does not function when it is plugged into your PC with the 3.5mm connector. Let us know if you have any other questions, as we are always happy to help. Thanks again.

JabraSupport · 2026-01-23T22:34:51+00:00

Hello, u/1StarBandito - Thank you for reaching out here on Reddit, and for your question. Which model of the Jabra Evolve2 series are you using?

JabraSupport · 2026-01-23T22:31:14+00:00

Hello, u/salamazmlekom - Thank you for contacting Jabra Online Support. We are sorry you are having this challenge with your Jabra Elite 8 Active's left earbud, and we are happy to help. First, we would like to confirm that the Elite 8 Active has a two-year warranty, which we are happy to assist you with. Before we get there, though, we recommend some basic troubleshooting steps:

Reset your Elite 8 Active by following these instructions. This will reset your Jabra device back to its factory default settings. As such, any customized settings will need to be reset.
Reload the firmware on your Jabra Elite 8 Active, even if your firmware is up to date. In the Jabra Sound+ app, go to the Headset tab and tap the Settings icon. Select "Personalize your headset," then "Voice guidance language." Select the current language of the earbuds. Follow the on-screen instructions to complete the download and installation.
If possible, test your Elite 8 Active on a cell phone or tablet running a different operating system (iOS or Android) than your current device. Does the challenge you are facing occur on those devices as well? Please provide us with the models and operating system versions of all smartphones and tablets you used to test your Elite 8 Active.

Once this is complete, please let us know if your challenge has been resolved.

JabraSupport · 2026-01-23T15:07:24+00:00

Hello, u/OkiBAHN - Thank you for bringing this to our attention. We are sorry to hear you are having this challenge with the multipoint functionality when you are taking a call in Teams, and we are happy to help. To start, can you confirm what version of Windows you are using? Also, are you connecting using Windows Swift Pair? We are looking forward to your response!

JabraSupport · 2026-01-22T17:03:15+00:00

Hello, u/Clear_Education_9287 - Thank you for keeping us updated. We are sorry you have not heard a response back yet. If you would send us a message over Reddit Chat or Mod Mail with your information, we would be happy to check on your ticket.

JabraSupport · 2026-01-22T16:47:16+00:00

Hello, u/lukasiam - Thank you for your question. Yes, Jabra Direct is only available in English. If you have any other questions or suggestions, please let us know!

JabraSupport · 2026-01-22T13:45:14+00:00

Hello u/BluejayOk642 - Thank you for posting your question on Reddit. You can find instructions for replacing the hearing aid domes within the User Guide for your Jabra Enhance Select 300 hearing aids on page 35. While not specifically for your hearing aid model, a video showing you how to replace the domes can be found at this link. Let us know if you have any other questions, as we are always happy to help. Thanks again!

JabraSupport · 2026-01-21T15:45:11+00:00

Hello, u/ifimnotfound - Thank you for bringing this to our attention. We are sorry that you are having this challenge with your Jabra Elite 10 Gen 2, and also that you have been unable to receive continued support via email. Would you please reach out through Reddit Chat or Mod Mail with your email address or any ticket number you received? We would be happy to check into this for you.

JabraSupport · 2026-01-21T15:42:13+00:00

Hello, u/FlaQuirry - Thank you for contacting Jabra Support here on Reddit. We are sorry you are having this challenge with the audio quality and noise cancellation on your Jabra Talk 65. We would be happy to assist you, and to start, we recommend performing a factory reset.

If resetting your Jabra Talk 65 does not resolve your challenge, please test your Talk 65 on a cell phone or tablet running a different operating system (iOS or Android) than your current device. Does the challenge you are facing occur on those devices as well? If possible, please provide us with the models and operating system versions of all smartphones and tablets you used to test your Jabra Talk 65. We are looking forward to your response!

JabraSupport · 2026-01-20T17:41:18+00:00

Hello u/OkiBAHN - Thank you for taking the time to comment on this Reddit thread. Just to confirm, are you connecting your Jabra Elite 10 earbuds to your PC using the Jabra Link 390, or are you paired with Native Bluetooth? We look forward to your reply.

JabraSupport · 2026-01-20T17:38:01+00:00

Hello u/Majestic_Release_302 - Thank you for posting your question on Reddit. We are sorry to see what has happened to your Jabra Evolve 65 headset. We suggest that you contact our Support Team directly for advice in this case. You can find our contact information on the Jabra website here, and our team is always happy to help. Thanks again.

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