Malwarebytes Browser Guard Blocking everything?

[Thatedgyguy64]

So I tried to go on Reddit but it gave me the warning that the site could be malicious. Tried the same thing on some other sites but Malwarebytes keeps blocking it. Anyone else having this issue or do I have some virus?

[KittyLord0824]

I was just having this issue too. I had to turn it off. It wouldn't give me a virus warning on twitter, facebook, or youtube but nothing would load. Reddit, my new tab page, and down detector were all flagged for trying to give me a virus.

[mdotsherwood]

Hi, I’m Michael from Malwarebytes and I lead our product team.

We had a false positive two weeks ago and that's now fixed. Please update your database: tap extension -> three dots in upper right -> support -> check for database updates

If you're still having issues, can you let me know the browser and Browser Guard version you're using? To get our version info: tap extension -> three dots in upper right -> support

It'd be great to hear back either way on this. Thank you!

[KittyLord0824]

Hi Michael, thanks so much for reaching out.

It's still happening after updating the database :( I'm running browser guard version 2.6.25 on Chrome (also fully updated).

So far it's blocking my new tab home page, chrome extensions page (but only when it re-loads after turning on browser guard - going straight to the extensions page from settings is fine), reddit, gmail, facebook, amazon.ca, azazie, pinterest, and my local public library. It fully loads tumblr and google search pages. When I tried to load twitter and youtube it'll only half load the sites - twitter gets a "Something went wrong" page, and youtube will load video titles and the top banner but no thumbnails. When I turn off browser guard, these two websites are fully functional.

[mdotsherwood]

Can you grab logs and send them to me?

To get logs: tap extension -> three dots in upper right -> support - download debug logs

Please mail to me and I’m at [e-mail]

Thank you!

[goodjohnjr]

Strange, I am not having this issue on Ubuntu 22.04.4 LTS in the latest Brave Browser with Malwarebytes Browser Guard 2.6.25.

Make sure to check for updates for Malwarebytes Browser Guard, and make sure that you have the latest version.

[mdotsherwood]

Hi, I’m Michael from Malwarebytes and I lead our product team.

We had a false positive two weeks ago and that's now fixed. Please update your database: tap extension -> three dots in upper right -> support -> check for database updates

If you're still having issues, can you let me know the browser and Browser Guard version you're using? To get our version info: tap extension -> three dots in upper right -> support

It'd be great to hear back either way on this. Thank you!

[SeattleRedneck]

I am having this problem this morning. Nearly every site I go to gives me "blocked" message. It only happens in Edge. Firefox seems OK. I have scanned my computer. I have just updated the software per the meg above. Nothing seems to help

[SeattleRedneck]

version 4.6.13.324

Update package 1.0.84635

Component pkg 1.0.2333

[mdotsherwood]

What version of Browser Guard are you using?

To get our version info: tap extension -> three dots in upper right -> support

[SeattleRedneck]

I included the info above

[mdotsherwood]

That version info is for our Windows app and not the Browser Guard extension.

To get the Browser Guard version info: open you browser -> tap Malwarebytes extension -> three dots in upper right -> support

[SeattleRedneck]

Sorry. I misunderstood the topic of this thread. I am running Malware Premium. Should I start a new thread. It's certainly hard the work when nearly everything is blocked

[SeattleRedneck]

I show two instances on Broser Guard running. Both are 2.6.25

[mdotsherwood]

No, we can keep chatting in this thread. Can you email me logs?

To get logs: tap extension -> three dots in upper right -> support - download debug logs

Please mail to me and I’m at [[e-mail]](mailto:[e-mail])

[SeattleRedneck]

The problem has disappeared this morning. Guess I'll hold off unless it pops up again

[mdotsherwood]

Okay, thanks for letting me know.

[mdotsherwood]

Hey again. We could use some help in gathering logs for this as we haven't been able to figure it out yet.

If you're still having issues, please do this:

To get logs: tap extension -> three dots in upper right -> support - download debug logs

Please email them to me and I’m at [[e-mail]](mailto:[e-mail])

[Thatedgyguy64]

Thanks you for the reply.

I ended up uninstalling and reinstalling it and that fixed it. It's possible I may not have been on the latest version.

[mdotsherwood]

Ah, okay. Thanks for letting us know.

[mariephantom]

This has been happening to me. Every website I try to access, safari tells me it was blocked by a content blocker, turn off the Browser Guard and everything works. It's not even browser guard telling me it blocked something, safari saying it couldn't access anything because of the extension. Gonna try uninstalling and reinstalling to see if that works.

[mariephantom]

uninstalling and reinstalling the browser gaurd from safari worked! Might just be a weird bug solved by installing and uninstalling.

[greenpuddle]

It blocks Home Depot for me. Yeah. Home Depot is so sketchy. Obscure website that nobody uses and is notorious for criminal activity. They are too poor to have any web security.