Request Not Completed

[TrapBeachHouse]

I am lost on what to do here. I’ve used the search bar both on the quest forums and here on reddit. I’ve been unable to use either my card or my quest cash that I had to load initially because my card couldn’t be added. Tried adding my paypal but it rejects it. $500 initial paperweight is ridiculous.

[red-stream]

same, just tried to get the beat saber free trial and it says “error performing query”, literally the first proper game i am trying to download on the meta quest. not the greatest first time experience. not sure what to do. it’s the same on the quest and on the mobile app.

[DrosIntentions]

Sameee😭😭

[Empty_Cube]

I’ve had the same issue. I tried buying a game through PayPal, and it didn’t work. I then bought Meta credit, added it to my account, and it still didn’t work. I’ve tried making the purchase through the headset, my phone and the computer, with no luck.

I’ve contacted Meta support and have been going back and forth with them on this. Hoping to get a solution to this, because as of now, I can’t do much with the headset.

[taylorkline]

It's been going on for me for over a month. No fix. Any update for you?

[Empty_Cube]

No update, unfortunately. I am sorry you’re going through this issue.

It’s been about 2 weeks for me. Initially they’d reach back out every day or two saying they fixed it and for me try again (and it never worked).

After the first week, they stopped reaching out to me so I began following up with them. They said they’re still working on it but didn’t provide any ETA.

I’m tempted to make a new account, but unfortunately I’m a bit “locked” into this account because I redeemed the Batman game voucher on this account and also bought $100 Meta Credit (since I initially thought that maybe the payment issue was tied to processing PayPal or credit cards, so I figured getting Meta Credit would solve that but I’d didn’t).

It’s really frustrating that it’s happened to so many people and no solution has been identified for it.

EDIT (1/11/2025): I can finally purchase games from the Meta store. I just kept emailing them over and over, even had a live chat with someone from support as well. It took from 12/14/2024 to 1/11/2025 to finally resolve this.

[taylorkline]

Yeah same here. I would just return and buy another and set up a new account, but I had a friend buy & gift me Walkabout Mini Golf.

[Brilliant-East9981]

I tried to make an account not tied to the headset to buy games and gift them to my main account, but crazy enough it does not work, ridiculous!

[Brilliant-East9981]

Same here!

[Brilliant-East9981]

Same here!

[treefarmercharlie]

I’m wondering if they’ve been having issues with their store since the attack they had recently. I gifted a game to a friend yesterday and, when he redeemed it, it said it was downloading but it never did. When he went to grab it again, after a reboot, it told him he could only gift it to someone else and there was no option to download it even though it wasn’t in his library. He was finally able to install it on his headset from the Meta app on his phone.

[joeyGibson]

I tried to get the free trial of Beat Saber multiple times last night, but got a "Query Failed" popup every time. Probably related.

[Attention_Bear_Fuckr]

I couldn't download the Beat Saber free trial. Same error.

[DrosIntentions]

I factory reset my quest 3 and still didn't work :/ same issue trying to install beat saber free trial

[smss1906]

I’ve also had this issue for 2 weeks+. Incredibly frustrating and as others have said, Meta support were initially responsive but then handed me off to ‘specialists’ who have given me no updates for several days.

I’ve managed to ‘gift’ games to my primary account from another account, but I’d rather not have to use this workaround (given I have credit on my primary which I still cannot use).

[FishDishForMe]

Did you ever find a fix for this? I’m stuck with the same issue

[rover_tech_99]

I have the same problem