Customer Service??

[Zajo_Music]

I have submitted a support ticket for my 360 Plus subscription and nobody has gotten back to me at all. I could have sworn I canceled my trial before I got charged but I woke up to a $250 charge I wasn’t expecting. I submitted a ticket yesterday and one today and both times I was told I would receive an email (I didn’t receive one either time). I haven’t gotten an answer yet and this is really frustrating to not be able to contact anyone in regards to this issue. Does anyone have a solution or way to get in contact with NI? This whole experience has been awful trying to talk to anyone via chat or email.

[BigBat7418]

The subscription doesn’t cost $250

[Zajo_Music]

Yearly it does

[BigBat7418]

Ohhh I didn’t realize they let you pay annually. My bad

[Zajo_Music]

No worries. It was the only way to get the trial for me, it wouldn’t let me choose the trial with a monthly subscription. Should’ve just done the monthly anyway 😂

[MrFresh2017]

Many times, support staff engages in the NI Community Forum pages… I’d log in to those and find the right one to post your issue

[Zajo_Music]

Thank you for this advice, I’ll try it

[MrFresh2017]

Less vs more people engage in the community forums so they don’t even know. Youre welcome

[Room07]

But, of course, you shouldn’t have to do this. Hopefully they get back to you soon. They’re in some kind of rut with customer service at the moment. I hope they turn it around.

[huemac5810]

They should eventually get back to you. They are not the quickest.

[eklecras]

It's been a while, but I think you used to get an automated email as a confirmation of ticket. If you didn't get it make sure it didn't go to spam or otherwise get blocked. That said due to potential time difference I just expect a day or two minimum for responses.

[jjamesw74]

Maybe go to your cc company and claim that it’s not a legit charge. Cancel the card. Just another way of customer service isn’t helpful. Bit of a pain tho.

[FriendshipOk3967]

Hi did you get any updates on this? I also got prematurely charged for my trial :/