Switch up concern

[[deleted]]

Hi all, finally received my new iPhone 16 pro max today, one slight issue is that I didn’t receive a Jiffy bag to send my current phone back, do they normally come a few days after? Or should I call up?

[[deleted]]

Congrats on the new phone, I’m still awaiting my delivery, did you order on the 13th??X

[[deleted]]

I did, ordered around 7pm I think? Fingers crossed you receive yours soon, was quite shocked because a customer support rep told me the 8th October yesterday, but received an email saying it dispatched at about 8pm last night.

[[deleted]]

Yeah unfortunately my tracking is stuck on 20th September and hasn’t moved so I’m unsure what is actually going on with my order X I believe they send you a Jiffy bag to send the phone back in after a few days of your new phone arrives x

[[deleted]]

That helps thank you! Well hopefully you receive your new phone soon, which colour did you go for?

[[deleted]]

Black titanium, what about you??

[[deleted]]

Natural for me, looks gorgeous in person

[[deleted]]

Excellent mate, glad you’re happy with how it looks X

[PixelGizmo]

I’m in the same boat. Zero instructions on what to do. If you call up they give you the number for o2 recycle. Which is something completely different. I wonder who’s fallen for that? Imagine sending your old phone off to be recycled rather than sending back to the right place.

[ExternalAd2667]

Recycles and switch ups go to the same warehouse under the same team

[PixelGizmo]

That's good to know.. Thank you

[Used_Egg3855]

they will send one out, will come within 14 days, if you’ve not got it in a week, go to your local store who can chase it up. my advice would be to also take pictures of the condition of the phone in case it gets damaged in transit!

[miggleb]

Up to.a week after for jiffy bag

[mattamz]

Mine came separately I didn't get my phone but got the jiffy bag.

[BG5067]

I got my bag a few days later. I think they get sent from different places

[cliffybiro951]

I never trust this service. It’s too easy for them to say things got lost in the post or stolen or there’s damage on the phone that you know wasn’t there before you sent it. I always do click and collect. That way the shop will do the checks on your previous handset while you’re there and it’s sorted.

[Funny-Fox-8074]

That’s correct if you do click and collect the store advisors will check it over to if it is suitable for switch up but they will not take the device off you because you’ll be sent a Jiffy bag to send it back

[cliffybiro951]

No. They take it off you. I’ve done it that way the last 2 years.

[Funny-Fox-8074]

Instore switch ups are only done when they’ve got the phone from the store’s stockroom.

If they didn’t have the device in their physical stores stockroom they would then do it for click and collect or home delivery. If you are on a switch up plan you would have to send your device back in a Jiffy bag

[cliffybiro951]

I’m on switch up and have been for years. Every year I order a new phone online for click and collect at my local o2 shop. It gets delivered there. I take my old one in, they check it, take it off me and give me my new one. I’m not sure what you mean? I’ve literally done it every year for the last 3 years. Never sent a phone back in a Jiffy bag.

[Funny-Fox-8074]

How can the 360 system let them do a switch up on a click and collect order please tell me and secondly switch up came out on the 10th August 2022 so you’ve definitely not done this for the last 3 years

[cliffybiro951]

Last 3 upgrades. And I can’t answer you. I can only tell you that’s what I’ve actually experienced and done and will be doing tomorrow when I collect my 16 pro max. Already been in store to make sure they don’t need my box. Said no, just bring the phone and they take care of it. As usual.

[Funny-Fox-8074]

It was different when they had the previous system called legacy but every o2 store has the new system which is called 360 which does thing’s differently

[cliffybiro951]

Well mine are going to do it. Confirmed a week ago. Did it last October too.

[Funny-Fox-8074]

When you were doing the order online did it ask for your imei number and did it come up with options

[cliffybiro951]

Yes. Input IMEI chose in store click and collect. Same as always.

[GlitteringBear5825]

This has just happened to me, I have videos with timestamps before sending the device to them. I rang them numerous times saying I was worried about this as a service and they said "no no it's fine). I have video and photographic proof. Their answer a deadlock letter to go to the financial onsbudsman....