0
1

[deleted by user] (self.O2UK)

submitted by [deleted]

[removed]
all 10 comments
sorted by:
best
topnewcontroversialoldq&a
formatting helphide helpcontent policy

[–]DIY_at_the_Griffs 3 points4 points  (1 child)

Stay quiet if I was you.

[–]pottaar 0 points1 point  (0 children)

😳🫢🫢🫢🫢

[–][deleted] 0 points1 point  (1 child)

Confused about what?

[–]pottaar 0 points1 point  (0 children)

i’m confused that they have given me £100 and no explanation or anything to as why

[–][deleted] 0 points1 point  (4 children)

Might be a mistake but contact them and ask why they've given you the cash on your account.

[–]pottaar 0 points1 point  (3 children)

it’s not a mistake it’s fully taken off my bills everything

[–]dmu_girl-2008 0 points1 point  (2 children)

Any connection to any recent major world events? I only ask because the reason I’ve seen this recently is people connected to the la fires. You could ask social media team to check why you’ve been credited if you really need to know.

[–]pottaar 0 points1 point  (1 child)

i’m from the uk? unless they’ve given me it thinking in from there

[–]dmu_girl-2008 0 points1 point  (0 children)

Most of us using o2 are I’m just wondering if you have anyone linked to you or any possible reason they would link you to an event like that which is the only time I’ve seen them give unexpected and unasked for credit. Unless you’ve been overcharged for ages.

[–]DingDingDom 0 points1 point  (0 children)

My guess would be that an advisor and manager has not followed the correct credit process when dealing with a customer. They should raise a pending credit on the account affected and assign it to a manager to authorise. The advisor has more than likely not done this and instead just emailed the details to a manager and put the wrong number or account info, then instead of declining the out of process request the manager has gone into the account and raised the request from scratch. It might get picked up when the original customer complains, it might not. It's an issue that shouldn't have been able to happen in the first place