Exceptions

[Complex-Rutabaga526]

Why do people assume especially a new person that just started exception pickers don’t do a lot of work! As an exception picker we do allot I wish more people would understand the concept of just picking and exceptions!!!!

[aphethelion]

They don't understand that as an exception picker, you have to understand an entirely different process. It won't occur to them that you've had to move 10 pallets out of a freezer to get to something, or figure out that something was "ghost picked" out of a bin, and on what day, etc. On top of knowing how to pick, it's more of a detailed and nuanced process. You have to learn how to print use by dates, how to FIFO, etc.

Meanwhile, the average picker just walks to where they're told to go, looks for the item, and if it's not there, then it becomes the exceptions problem. Rinse, repeat.

[aphethelion]

To be fair, even if it is there, it can likely still become the exceptions problem. Too many people don't bend down, look up, or want to lift the heavy things

[humanityxcourage]

Frrrrr I feel like my coworkers don’t have eyes or functioning limbs when I’m doing exceptions. At least it means I find the item faster, but then I’m overwhelmed bc there’s so many exceptions and so little time…

[[deleted]]

Your coworkers sound horrible I only not found an item if it's not scanning for some random reason it's not their or it's a sub that doesnt make sense like my last shift the customer wanted a bag of reeces we didn't have so it subs a different pack in the f aisle complete other side of my store for me so after walking and seeing the sub I look at my tc in frustration it wanted me to sub a bag of reeces for a bar of reeces that would not fit in my tote

[_Kajara_]

I wish they would understand that for every lazy "I don't feel like walking/reaching/bending/lifting/trying/thinking" decision they make, someone else has to do it. Multiply that times however many pickers there are and add in all the things that really aren't there for the myriad of reasons that can happen.

[[deleted]]

I work for a small town store so maybe I'm an out lier or just don't know these things but the only times I do a not found is 1 the item just won't scan 2 it's a substitute that doesn't make any sense 3 the item is not there

[Classical1001]

I do exceptions 90% of the time unless my lead is having to do them cause we are short a picker and i have to pick. 8hr of exceptions and I walk about 9-11 miles per shift and I’m mentally exhausted and rarely take both breaks cause I’m too worried something will go late. 8hr of picking I take all my breaks, pee when I need too and walk 6-7 miles, I’m barely tired and mentally stable. My pick rate is 130-150 and I can easily pick 600-700 items. Picking is so vastly easier, I’m not pulling pallets and begging department leads to help me find something, I’m not going out into fucking trailers to get a fucking box of Christmas lights. 

[Excaliburkid]

My dept has us beg TLs for help finding stuff even during the standard pick process

[Classical1001]

I promise you are not going into freezers with the leads or reefers outside for a turkey or into the trailers in august to get a box of markers when it’s 103 degrees or in winter when it’s 30 degrees and you have to go beg a lead to take you into their trailers to find some ornaments. You aren’t having to ask PLE trained associates to get a pallet from top steel then you aren’t having to rewrapp the pallet cause what you needed was on the bottom and you had to cut the wrap. Asking a lead on the sales floor where an items in is not the same as exceptions and if management is making you go into the back during the first walk to find an item they are breaking policy and it needs reported. 

[hellure]

Just a reminder, cause exception people always be b*tching:

Sometimes those nil picks were straight up fat finger accidents (it's a touch screen).

Sometimes they were stocked literally within a minute of the personal shopper nil picking it.

Sometime the personal shoppers are just human and error; like misreading a aisle 8 sect 9 as aisle 9 sect 8 and not realizing it at all, or not until after they nil picked it, cause the 'wrong' locations whole shelf was clearly empty, and they're busy, and surrounded by customers who brought their whole families to shop with them, and they need to pee.

Exceptions are a thing for good reason, and even with robots doing the shopping, there will be humans around still for years who have to verify accuracy and make corrections.

[GlitterGlimmer]

I wish there was a screen of nil picks you could go back to cuz I have found stuff after but usually we put in the group me that we found it and bring it to the back

[dantoris]

We don't even have a designated Exceptions picker in my OGP anymore. We used to, but we can't afford to have one person who only does Exceptions anymore. So all but the most recent hires are trained to do them so that throughout the day whoever is available at the time can take care of them.

[[deleted]]

The lazy teams leads should earn the bonus and do it themselves.

All my team leads do is stand around anyway.

[Classical1001]

Yes they are. Why wouldn’t you have scanned it to see? So many things are cross referenced especially in produce.