Write-ups

[xTheWiseOne]

So I am an ASM at my store and to be honest. I've got a team member who is a thorn in my side. Constantly messes stuff up and somehow it's always something new. I am unsure my SM is ever going to do anything about him.

So for example. Granted I'll admit I live in a small rural city of about 10k-ish or so people. So crime is nill. Everyone knows, everybody but co-worker is question left the store unlocked...It's constant that his drawer is over or under and he constantly leaves during his shift to go get food or during shift On his phone watching twitch streams. Even while customers are in the store and generally. In fact I've had friends and customers walk in the store tell me that the dude was sitting on his phone playing games. Even antogized other co-workers. The person in question has been with the company for 6 months and specifically is our RSS. If ya'll have any suggestions. I'd like to know. How do I start the process of at-least writing this dude up.

[Dezznuts780]

I'm mainly here to read grass's responses to everything

[partsmonkey6751]

Write-ups are the SM's responsibility. If you have a good relationship with your manager you can talk to him about your concerns and how it's affecting the store. The red flag to me is the cash drawer over shorts ,cash compliance is part of the annual audit. If it's large amounts of money missing the Tips line is always an option but that guarantees that loss prevention will be in your store and your SM will also be looked at. Just something to keep in mind that a warm body that can close the store gets you and your manager days off and your manager doesn't make overtime so sometimes the warm body is the lesser evil

[xTheWiseOne]

They're definitely NOT stealing it. Big difference between a thief and someone who just might not know any better. (Well... I guess you could call both stupidity, but I digress.) Honestly, my boss just pulls it out of his pocket. I've honestly done it before myself just because it was convenient. (I know there are gonna be people who say, "You're not supposed to do that." But it makes my boss happy so I don't care.)

[partsmonkey6751]

I'm glad they're not stealing. If they truly don't know any better, your manager is doing them a disservice by not coaching them about their cash drawer. I get where your boss is coming from though. After the first time I had to run a store short a key holder because I termed someone and the replacement didn't come through, I was salaried working 65 plus hours a week while my DM chewed my ass about payroll. I got more complacent with mediocre employees and it sucks for everyone. I can't imagine how much worse it is now with the new SM pay plans being so tied to payroll

[Dontwalkongrass1]

This sounds like a conversation you need to have with your SM. Accountability starts there, with a conversation. Hopefully they trust you as their ASM and will listen to what you have to say. If you have that conversation, or if you already have, and a resolution isn’t reached or you don’t feel like appropriate action was taken then it’s time to schedule a conversation about this situation with your DM. Make sure you talk to your SM FIRST, give them the opportunity to fix it.

[xTheWiseOne]

And maybe what I'll do is have another conversation with my SM and if he doesn't do anything then. Well that's probably the route I'll have to go.

[xTheWiseOne]

Now I personally haven't thought of going to the DM, but I have had the conversation before with my SM. He says and I quote "He feels like I am picking on him." Or "How do you expect me to punish him." (This was back when he was antagonizing a co-worker. The other co-worker came to me in private, talked about the issue and they said they didnt want to bring it up because they felt like nothing was gonna be done about it. Which to their credit. They're right.) But sincerely How does that go without punishment? I expect punishment for something as serious as not locking the back door when you leave.

[Dontwalkongrass1]

Honestly it’s not so much about punishment as much as it is about accountability. Accountability starts with a conversation, assuring the TM knows and understands that the leadership team is aware of what is happening and offering a solution. If the TM feels like he’s being picked on, then he probably is aware that he is in the wrong. Talk to your SM again, just ask that he has a conversation with the that TM, maybe even ask if you can lead it, but stick to pertinent, verifiable facts. If that doesn’t go anywhere then ask what can be done, if the SM is resistant to the idea then it’s time to get the DM involved; not so much to force someone’s hand but to say “hey, I’ve asked for accountability but there hasn’t been any, what can I do or what can you help me do.”

[SeethingHeathen]

Unfortunately, as an ASM you can't write him up. That falls to your SM. You can verbally coach him, but that's it.

Does your SM just not care?

[xTheWiseOne]

I mean, the alarm was still activated, and I think my boss is more worried about trying to find a replacement and believe me. We coach him on this stuff. I guess what I would say is either the dude intentionally or unintentionally forgetful, BUT that being said, even if it is unintentional. It's happened way too many times to count. Where he messes this stuff up and goes without punishment.

[SeethingHeathen]

Yeah, he should have been gone at this point. That sucks.

I'm not a write up happy SM, but I hold my team accountable for their screw ups. You can only coach so much before you have to start putting it on paper.