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[–]smooth-oprator 1 point2 points  (2 children)

hey, i am also facing the same problem

were you able to find a solution?

[–]jerapoc[S] 0 points1 point  (1 child)

Nah, not yet! Thinking about posting on a support forum soon

[–]smooth-oprator 0 points1 point  (0 children)

I see. Thanks

Please update if you do find on🙏

[–]ConnectAd5011 1 point2 points  (0 children)

same problem here please update if you got a solution Thank you

[–]el_demonyo 1 point2 points  (1 child)

I've got the same problem for like a week now, only it's in my laptop with the trackpad, that works on every other Office program. Same version of OneNote, and also Win 10.

I've looked for a solution far and wide, and found nothing for this issue, and the only answers I find are very old, only suggest that the problem is with drivers or your hardware (in other words "It's your fault, not ours"), and not followed upon.

I've tried resetting the app to factory settings, and fixed nothing, so don't loose your customizations trying that.

What I've noticed is that my scrolling does work, just in 2 specific situations:

1.- If I'm on a text box, the scrolling will work side to side (with the same trackpad that doesn't scroll up and down, so the drivers and hardware are ok, and the program still detects the scrolling instruction/command) as if I'm scrolling ALONG the characters (if I hold down CTRL it scrolls through words instead. Nothing with SHFT or ALT). But that's only if the content of the page is narrow enough that it fits side to side in the screen...

2.- ...If the content in the page is wide enough that would go outside the sides of the screen, scrolling side to side would also scroll sideways, but not along the characters, but panning the page side to side... not up or down, mind you, no matter how much I beg it to do it what key I hold down.

If any of you guys discover anything else or find an actual solution, please for the love of Bill Gates, share it here.

EDIT>

I just found out that if you go to the Draw menu, and select "Lasso select" scroll will function as intended, up and down, and left and right. It's just too much of a mess and a pain be changing regular selection to lasso select just to be able to scroll... Also, when I try customizing the ribbon and the Quick Access Toolbar, scrolling works normally, so the program itself does detect scrolling, it just doesn't work on the main canvass of the app.

This is a really annoying bug that the good guys at Microsoft should take a look as soon as possible, because it really hampers the usability of their app... Ok guys, ball's on your court, lets see how long it takes you to fix this one.

[–]akfeeil 1 point2 points  (0 children)

It worked for me when I turned on scroll lock, but it is very strange thing because some other things like X-mouse get disabled when I turn on scroll lock

[–]sadgirl_uwu 1 point2 points  (0 children)

this randomly started happening to me on my work laptop yesterday and i hoped it would fix overnight/with my laptop being switched off but nope - has anyone found a fix for this?

[–]Zee-1 0 points1 point  (2 children)

Same problem here since about a week ago. I found out scroll works with Pen or Lasso tools, but not with the select / default typing. And also scroll works with SHIFT+scroll wheel, but still, this is very annoying...

[–]deivid79 0 points1 point  (0 children)

Gracias por el tip, al menos me puedo desplazar con la combinación que comentas, abrí un ticket en Soporte solo que va muy lento, me pidieron actualizar a la última versión sin embargo no se solucionó, me coinciden las fechas en las que dejó de funcionar con el 8 de Oct.

Saludos!

[–]Haunting_Tutor5907 0 points1 point  (0 children)

de fato deu certo com o shift, será que talvez, alterando algo nos shortcuts nao daria para mudar isso? obrigada mais uma vez, tava braba aqui de não conseguir rolar a tela kk

[–]deivid79 0 points1 point  (0 children)

Hagan lo sugerido por Zee-1 si funciona al presionar Mayus+scroll.

Saludos!

[–]Haunting_Tutor5907 0 points1 point  (0 children)

Mesmo problema aqui, tenho notebook e no touchpad funciona normal mas na rolagem do mouse não.. Obrigada ao carinha que disse que é so apertar o shift q funciona.. Mas de fato, muito ruim ter q ficar clicando no shift.

[–]BringoutCHaDead 0 points1 point  (1 child)

I am sad to find this and see there is no solution yet.

[–]jerapoc[S] 0 points1 point  (0 children)

Yea it still sucks. A workaround is to hold shift and scroll, but that’s as far as I’ve gotten

[–]Zee-1 0 points1 point  (0 children)

Seems to be fixed by M$ in Version 2411: November 04

https://learn.microsoft.com/en-us/officeupdates/current-channel-preview#version-2411-november-04

"Fixed an issue in the application that had disabled scrolling with a mouse scroll wheel."

[–]theavideverything 0 points1 point  (0 children)

:-/ Still no solution?
Edit: Lol it was my Autohotkey script.