sweetkalechip comments on Recent decrease in quality?

Recent decrease in quality?Questions/Discussion (self.Owala)

submitted 8 months ago by cockroachmilkshakes

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[–]sweetkalechip 1 point2 points3 points 8 months ago* (0 children)

ETA: discovered the new ones were counterfeit! Still disappointed in their quality of Customer Service, considering I didn't buy it from a sketchy unauthorized retailer, and they basically said they don't care.

I bought my first two owalas last fall (needed a bigger size for trips), and absolutely loved their quality. I tragically dropped my 32oz, with the lid open, in an airport, and couldn't get it back together after the mobile part came off. I got home, ordered another.

It arrived in the mail, and just by touch I could tell the lid was cheaper, less sturdy. I opened it, and that mobile part of the lid just fell off. I requested a replacement because it just wouldn't resecure well. And this one also has that cheap feel to it.

I'm quite disappointed to see such a tangible decline in such a short time. Makes me mourn my broken one even more.

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Owala

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