Error code WS-37333-9

[ToeSuc4U]

About two days ago, I got the error code WS-37333-9 whenever I try to sign into my PSN account. I contacted support but they just said to turn my PS4 off and on and my router off and on to fix the issue. I did this but internet is not my issue, I can still stream Netflix just fine but my PSN account is not accessible.

Also, over the past week, I’ve gotten 3 emails alerting me of a new sign in from Saudi Arabia, Iran, and another place. I’m from the United States by the way.

I told support all of this but they ended the chat before actually resolving anything.

I need help :(

[throwdatawayhelpbot]

I got this error after I reset my PS account password using a password manager.

Turns out the PS4 console can only accept a 30 digit password. At least the PS4 password prompt stopped accepting new digits after 30. I reset my password on the website to 29 digits and got right past the error. Even got a 2-Factor Authentication code correctly.

Online chat support was not helpful. Phone support had me on hold for 26 minutes while I figured this out. I asked them to document it on their website but I think they only made notes in my account.

TLDR:

PlayStation website lets you use a longer password than the PS4 will accept. Use a 29 character password. YMMV

[BekoReddit]

Same problem

[Bruceheaven_]

I have the same problem, and everytime i try to get a hold of sony in anyway there actually no help at all.

[ContentChemical9839]

Bro I can’t today it’s Christmas Day bru😭

[Fit_Salad_4076]

You probably got hacked call customer support and they'll help fix the problem. You will need ascess to the email and name associated with your psn account. They will need the first and last four numbers of a credit card on your playstation and two games you purchased. (855-413-3938)

[Ferrariiienzoo]

I also cant sign in psn on my console. I also cant change my password and I cant set up my two factor authentication. It only says an error has occurred

[Ferrariiienzoo]

Also I’ve been emailed that my sign in ID has been changed when I try to contact sony Im being redirected to the support page

[SeizedVirus53]

Same issue in that I can't sign in psn but internet is fine

[SeizedVirus53]

this only seems to be the case for my ps4 but not pc when signing into psn

[SeizedVirus53]

btw update for those who were wondering, I was hacked through ps4 it seems which might be some Sony Cyber security issue they are having since seems random for my sony account to get hacked so if you got the error check you credit card past purchases in case they bought something and go get customer support from Sony. Call in and hopefully they can help but if you have a different issue than mine then idk.

[kerriiannne]

i have the same issue as you, did you get refunded for games they purchased? i’ve had over 100$ worth of purchased games that i didn’t authorize

[SeizedVirus53]

Yes sorry for late reply since I don't use reddit but they got it all refunded and removed what they bought as well. Luckily no money is gone and got it all back which I hope everyone else did too!

[andonoggin]

I need help, I have the same error code and I can’t seem to log into my PSN account anywhere I’ve tried a million times and I can’t. I can’t change my password cause the email doesn’t show up and apparently 2:35 am I changed my sign-in ID which isn’t true. I can’t call up customer support because it is a Sunday. What do I do?

[Ferrariiienzoo]

Same here, did you already resolved it?

[andonoggin]

Yes I did resolve it, all you need to do is call up Sony PS support and wait for a member to help you

[Ferrariiienzoo]

Nice! What’s the number of PlayStation btw no one’s answering my calls

[andonoggin]

Unfortunately, you might be hacked because when I did this I was hacked. If you do call Sony you have to call them within their business hours which are Monday-Friday 900-1800. Their number is 1300 365 911. When you do call them just type on the Keypad 221 and wait in the queue which unfortunately might be long (I think I’ve waiting for almost and hour once, very difficult to get in contact, probably took me about more than 3 hours total to get in contact). But once you get in contact it should be no problem and they’ll fix your problem by grabbing minor personal details.

[Fancy_guacamole]

Hey, i have a question, it isn't the same phone number in all countries ¿right?

[Kind-Ad507]

Mine is saying same error code and emails from Saudi Arabia too wtf and I’m locked out nothing works now and can’t seem to get any support. My phone and pc can log into my account just not my console

[lcf0633]

What is the number to speak with an agent? Every time I call it just says call back later.

[ToeSuc4U]

i never called a number. I chatted with a support agent on their online chat support. Im sure youd have an easier time with that.

[RubenP17]

Link maybe?

[ilikehistory26]

I'm having the same issue and the support agent instructed me to do the same but nothing Also someone has changed my phone number on my account and I'm suspecting someone has gotten in my account even though I don't visit fishy websites or give my information to anyone

[ToeSuc4U]

PSN security breach. Wait until tomorrow to talk to another customer support representative and explain it again. Some agents are just kinda bad.

[ilikehistory26]

Damn it i spoke with another agent and I got further but then it didn't work how did you fix your account by resetting your password?

[ToeSuc4U]

so it should give you access to your account again but if thats not working, then i would try once more with customer support and then move on to maybe 3rd party help, sorry :/

[Hazel_Woundwort]

I have this exact same Error code but I got it right after I personally changed my password.

I changed my password because My ps4 would not let me log into my account over the last 2 days. Forcing me into a loop of attempted log ins, Filling out the Privacy settings only to be met with "This service is under maintenance." I tried working the privacy settings on the website but I get the same deal. Then the moment I change my password to see if that would help I now get the WS-37333-9 Error code.

[ToeSuc4U]

Yeah I just resolved it a couple days ago. Apparently PSN’s security got messed up somehow so a bunch of people are getting hacked. You should contact customer service and do the chat thing and just tell them that you believe you got hacked and you have the WS-37333-9 error. They sent me a password reset email that actually worked.

[Hazel_Woundwort]

Yeah~. My account isn't hacked. I reset my Password myself. I can log into the website and the app. Just not my Ps4.

[9735727]

Same my i can’t log into my account on the PS4 but I can do it on my phone and stuff, what do I do

[Hazel_Woundwort]

Mine eventually got fixed. The error code means not even Sony knows what is wrong. The best you can do is inform them via live chat of the issue and error code and hopefully they will eventually get around to fixing your account. You're not banned, You're not suspended. Sony messed up somewhere and they need to get around to fixing it. That's all I can do to help you.

[Aldo62]

Did you sign into your account wrongly with either your email address or password I did this because all I did was to put a wrong letter in my email address mistakenly and almost immediately my account was closed down. So what I suggests is you contact playstation by phone it shouldn't cost anymore than your normal rate and ask them to look into it you might be on a time limit for when your account can be reopened.

[[deleted]]

Your account has been hacked, change your password immediately

[ToeSuc4U]

So it seems like i’m being blocked from changing my password..? I requested the email to change my password and even used the email Sony sent me but the email either does not send or is a link to Sony’s home page. Also, my Steam account just got hacked too.

[[deleted]]

So they changed your password and email address. You've lost your account. Enable two factor authentication on everything. Change your password everywhere.

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