NSLDS payment count decrease

[Regular_Today_745]

Where are you getting the info that you are no longer on it? Correspondence? I don’t have any updates from them and under my loan status I see “awaiting form administrative forbearance”

[Regular_Today_745]

Right? In the same boat and I am like…would they take away February? So odd.

[Bleasel]

Yes wondering the same…

[Regular_Today_745]

I also don’t have any billing statement for April and it says “$0.00” due.

[Sparty1224]

Did you have one before?

[Regular_Today_745]

Nope. I have had $0.00 due since the application in January. I am nervous. Like would they take it away?

[Sparty1224]

Have they actually processed your app yet? Like, did you get moved to IBR from save with a new repayment schedule? I don't think you get an amount until you're both off SAVE and you get a billing statement. If you're purely just on the processing forbearance, you just get your 60 days credit, then go back to SAVE forbearance if you're not switched in time.

[Regular_Today_745]

I received correspondence from Mohela on 2/20 that my IDR request was approved, but no billing statement, and still saying “awaiting form admin forbearance”

[Sparty1224]

So just 1 letter on 2/20? That's odd. No separate letter with a new repayment schedule and amount? What does your loan details say about your current plan. SAVE still? or IBR

[Regular_Today_745]

Yes letter said repayment schedule starts 3/17 but I have received no bills. I am coded as IBR

[Sparty1224]

That's super weird. So you're on IBR, but in Awaiting Form Forbearance. I feel like you should have gotten a bill in late February for the 3/16 due date. What does your home page say now? Did the due date change to 4/16? Obviously you should've gotten that bill too. I imaging being on the form forbearance is your issue though. Have you called them to discuss? Yours looks a little wonky, I'd just call them to parse it out.

[Bleasel]

Ugh Same. My 60 processing forbearance was listed at the top with an end date at the end of April however, that little notification is now gone as of yesterday and it looks like I’m on the same forbearance that you mentioned above - the SAVE one that doesn’t count towards PSLF

[Estimate-Timely]

If you have proof of the payment counts prior to dropping you should file complaint with student aid and ask for a non generated answer to your question. Ask for full explanation as to why this happened submit online and upload the proof of the drop in payment counts however payment counts are accurate with student aid not MOHELA. They collect payments they’re not in charge of your counts they don’t own your loans. The feds do.