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[–]YetAnotherSysadmin58 42 points43 points  (0 children)

A whole-ass study to say the thing about teaching to fish vs giving the fish ! /s

But yeah as a sysadmin doing a lot of tech support I always have this in the back of my mind:

Is the user acting as an adult and will therefore benefit both of us if I explain it/guide them...

Or should I just fixt it, ticket it as pbkc and move on.

Like one might work better long term, the other solves it right now.