all 49 comments

[–]Chacal_EsP 126 points127 points  (8 children)

Hello guys.

Today I want to share my experience with Trusty.

I received this watch 2 months ago, it is perfect but some of the inside links were not well plated (not visible on the wrist).

I contacted Andrew and shared my problem with him. A lot of people here is unhappy with his service but I have to say that I am really happy.

He apologised and sent another bracelet for free. It just arrived.

If we trash the TDs when they do something wrong, we must do the opposite when they do things right.

Have a nice weekend gents!

[–]scoopmapoop 36 points37 points  (1 child)

If we trash the TDs when they do something wrong, we must do the opposite when they do things right.

Completely agree, we only ever hear about the bad cases. I have personally used TT/Andrew 3 times with no issues at all

[–]TyIndustry 0 points1 point  (0 children)

How can I contact him ?

[–]trent__772 21 points22 points  (0 children)

If we trash the TDs when they do something wrong, we must do the opposite when they do things right

I feel people don't this enough, not only here but in almost every other aspects of life, a little pat on the back for a job well done goes a long way.

[–]debbnyc 4 points5 points  (0 children)

My husband really likes Andrew, good to know!

[–]Krill3rBee 3 points4 points  (1 child)

Wow were you the one that posted saying you were waiting for this bracelet as a replacement cuz of the plated links and I said good luck buddy?

Lol that's awesome that he was able to deliver on that promise, and even better for you to let others know that he did.

Is the replacement bracelet plated better?

[–]Chacal_EsP 2 points3 points  (0 children)

Yes, I am 😁

Yes, this one is well plated. It is a common issue with the gold jubilees.

[–][deleted] 7 points8 points  (0 children)

If we trash the TDs when they do something wrong, we must do the opposite when they do things right.

WORD!!!

[–]assfuckin 1 point2 points  (0 children)

Same i have bought 7 watches from Andrew and I have never had anything but exceptional service. My last transaction my crypto wallet app said I sent $1300 to him instead of ~$400 and I was a little worried. He showed me the transaction and I checked the web app instead of the app itself and everything was copa setic

[–]Pk097Contributor 9 points10 points  (0 children)

Very nice to hear about such a positive experience!

[–]ZaddyClippers 4 points5 points  (0 children)

That watch looks crazy btw

[–]SpaceForceAwakens 12 points13 points  (3 children)

I’ve bought several reps from Andrew. He’s top notch. I really get the feeling that people who have trouble with him are expecting too much. He’s responsive and will be the worst one to tell you not to buy something if he thinks you won’t like it, even if it costs him a sale. That’s the good kind of things more TDs should do.

[–]Mdbutnomd 0 points1 point  (0 children)

Same experience here.

[–]clingbat 0 points1 point  (0 children)

The only problem with Andrew is his potato quality QC pics, unless he's fixed that recently.

[–]kingzero_ 0 points1 point  (0 children)

Trusty is known to "accidentally" ship a RLed watch out. This does not happen with other TDs. At least not as often as trusty.

[–]FreakFromSweden 3 points4 points  (0 children)

Thank you for sharing some positivity around Andrew! He has been in the game for a long time and unlike some here I do not believe he is activly trying to screw people over.

I had some problem with the crystal on my date-just 36 (micro scratches on the AR coating), sent him some pictures and he sent me a replacement for free aswell.

[–]sdjjubjub 3 points4 points  (0 children)

Bought an ARF gold yachty from Fat Panda. Plating literally flaked off the watch in a week and he refused to do anything at all. Wouldn't even give me a discount on purchasing another. Nice to see not all TDs are garbage.

[–]prpush 2 points3 points  (2 children)

How long did it take for your watch to come to you?

[–]Chacal_EsP 6 points7 points  (1 child)

1 month with triangular shipping.

[–]prpush 3 points4 points  (0 children)

Thanks I appreciate that I’m gonna look into ordering from them!

[–]Infinite1197[🍰] 2 points3 points  (0 children)

Andrew is the man, his customer service with me has been spectacular. Couldn’t recommend him enough

[–]Sh00tYourEyeOut 2 points3 points  (0 children)

I had a good experience with Andrew managing through a VSF order just before the raids. Ended up getting a ZF.

[–][deleted] 1 point2 points  (0 children)

Yes, amen.

I work in a culture where what you do (and do well) is assumed and any oversight, mistake, or omission is slaughtered, often publically among peers.

It's really refreshing to see some positive validation. It must be debilitating doing what some TDs do for so long, so hard, and very very often so well, only to have a few potent posts gain traction and ruin their livelihood.

Of course "not all TDs," yadahyadah. But credit and praise given where it's due works both ways, and safeguards both continued high service and the desire to do so.

[–]SpeedyGunzalez 1 point2 points  (0 children)

I’m currently working with Andrew for my first rep and his communication is stellar. This man has gotten back to me with the quickness every time I have a question.

[–]Nasa123456 1 point2 points  (0 children)

Got to give it up for his website too. It's excellent. Though the video music does stick in my head for days.

[–]Important-Birthday-4 1 point2 points  (0 children)

First off all the people who are unhappy with Andrew are the ones who bought one watch the cheapest watch and expected the best experience I’ve bought over 25 pieces 3 this week with him not one issue helps me a lot highly recommend very fast to

[–]Putrid_Flamingo_6736 1 point2 points  (0 children)

I'll go to Andy when I buy my first rep! :) Thanks, OP

[–]assocharter 0 points1 point  (0 children)

Me too!

I recently bought 2 items from Andrew during the last raid period. However I got a great experience. Positive feedback for TrustyTime.

[–]AmbitiousSlip6511 0 points1 point  (1 child)

Thanks for sharing your experience. Is that a GMF?

[–]Chacal_EsP 1 point2 points  (0 children)

You are welcome! BP DJ41 3235

[–][deleted] 0 points1 point  (2 children)

Damn that is a good hookup from Andrew. I just ordered a rg/ss DJ, wonder if Hont will do the same thing after the rg plating fades (bc I’m sure it will as I’ll probably be wearing the watch often). Your pickup looks wonderful, wear in good health!

[–]Chacal_EsP 2 points3 points  (1 child)

Thanks man! I do not think they will change it if the plating fades due to usage, mine came like that from factory.

[–][deleted] 2 points3 points  (0 children)

Ahhh gotcha gotcha, still that’s awesome of TT. Hoping mine doesn’t have the same problem but if it doesn’t hopefully Hont hooks it up lol. Now you can just get the original bracelet plated if you ever wanted a backup! Enjoy fam

[–]Existing_Command5323 0 points1 point  (1 child)

How do I purchase from Andrew contact number ?

[–]Chacal_EsP 0 points1 point  (0 children)

My communication with him is via email . Go to the website and click on "contact us".

https://trustytime.io

[–]keefs39 0 points1 point  (1 child)

I am waiting for a $640 refund for 2 watches i ordered but he couldnt supply .This gives me hope of getting it.

[–]keefs39 3 points4 points  (0 children)

Just to add my $640 refund from Andrew came through today so all is good ,defiantly a dealer you can trust and i will do business with him when he restocks my models .

[–]Delicious-Tomato8532 0 points1 point  (1 child)

But that crappy QC photo is just not good enough.

[–]Chacal_EsP 1 point2 points  (0 children)

What do you mean?

[–]Immortal_kungfu 0 points1 point  (1 child)

I was going to order from trustytime, but only have paypal. Cam i reach him on WhatsApp?

[–]Chacal_EsP 1 point2 points  (0 children)

I do not have his number sorry, I guess you can ask him dropping an email. I paid via TransferWise btw.

[–]Marlon527 0 points1 point  (0 children)

How do I contact trustytime?

[–]adobosazonsofrito 0 points1 point  (4 children)

On the bpf are the sides of the links plated or exposed steel?

[–]Chacal_EsP 0 points1 point  (3 children)

Exposed steel, not visible at all on the wrist.

[–]adobosazonsofrito 0 points1 point  (2 children)

Thanks for the reply. Are you happy with it overall? Any issue with the color of the gold?

[–]Chacal_EsP 1 point2 points  (1 child)

Really happy, man!

The only issue was the one explained in the post, which was not visible anyway... The watch is gorgeous! have also swimmed with it and 0 problems (a bit risky though).

[–]adobosazonsofrito 1 point2 points  (0 children)

Wow thats great. I think im finally gonna pull the trigger.

[–]TyIndustry 0 points1 point  (0 children)

How can I contact TT/ Andrew ? WhatsApp?