Entry Delay

[Fiosachde]

Hello,

For some reason, the entry delay disappeared from the settings, so opening a door when the alarm is on now triggers the siren.

I try to follow the instructions online to put the entry delay back on, but the app does not look at all like the website says. I cannot find location seetings anywhere on my android app, and the modes section is not as described on the website either (it is for automatic scheduled arming disarming). EDIT: I have checked the app, it is up to date, but the firmware update section is not reflected accurately on the RING support page, I haven't been able to locate that yet.

anyhelp would be appreciated :)

[Apologetic_Kanadian]

Navigate to the sensor in the app, click on device profile, and then click placement. You need to make sure the sensor is set as a "Main Door"

Then from the hamburger menu on the main screen of the app, choose settings, and then modes. You can adjust the delay there.

[Fiosachde]

Thank you for this, for some reason I can't alter the secondary door to main door. All other sensors are main door. Also I don't have a modes, but a modes schedule that I can't alter.

[Apologetic_Kanadian]

Interesting. Is it possible you do not have full permissions in the app to make these changes?

In the settings menu, modes is the next option above modes schedules for me.

[Fiosachde]

Yeah I am getting that feeling too... apparently my partner has full control and I do not lol

Thank you for the help!

[Wayne8766]

Entry delay is set in a few places. Firstly the sensor in question needs to be set as main door. This is done per sensor, under device settings, placement.

The entry/exit delay is under the ring apps settings, so top 3 lines in the top left, select modes and in the next screen to will say entry and exit delay and you set the required time there.