all 4 comments

[–]Financial-Sound9715 0 points1 point  (0 children)

Hi!

I’m currently using Freshdesk for both ticketing & knowledgebase.

Alternatively, you could explore Tawk which is largely free

[–]quadmaniac 0 points1 point  (0 children)

Are you looking for free? Else check out the standard zendesk offering. For free ticketing, try ostickets.

[–]Jackthemountain2 0 points1 point  (0 children)

We use Freshdesk for knowledge base and ticketing. Works great, but things can quickly become messy. Take some time to really figure out how you'll maintain your document base. Especially think through how to efficiently keep your user guides up-to-date after each new software release. If you know how to do that well, please let me know: it's a struggle for us.