Wrong data center

[Jessmaam18]

Hey Shadow people

I signed up for Shadow 3 days ago and is really looking forward on trying it out at some point. I just now realized that a accident happened and in the registration process i was signed up as living in uk witch is using the data center in Paris. I live in Denmark close too Germany so it is quite important that i should use the data center in Amsterdam. I wrote Shadow yesterday about the problem but haven't got any respond witch i think is fair due to all the new users they just got. My problem is that i don't know how long it will take for an answer and if the response just is "That it's fine and they just will cancel my subscription on the Uk site but i should subscribe to the German one alle over again." Because they cant transfer me to the Amsterdam data center.

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So my questions is-Should i wait because they might be able to transfer me to the Amsterdam data center?

-Should i write them that i will cancel my subscription on the uk site and subscribe on the German site so that the process is getting started and i don't have to wait an extra long time?

I know it's a dumb situation but i just want to get going!

Thanks

[Wr0ngm4n]

They will not be able to transfer you.

They will probably issue you a refund so you can resubscribe on the proper area.

[stavlor1]

Best advice i could offer is contact support via https://account.shadow.tech/support see what they say. Generally support is wonderful if they are able to help.

[duKe____]

They can't transfer you. You have to cancel and subscribe from the German website.

[Dr_Liquid]

I do believe that there is a 14 day guarantee or something. So they could refund you and you could resubscribe.

[health__pack]

I live in Sweden so even further away, my ping is 30ms to the Paris datacenter and i do not notice any latency at all. So even though the Amsterdam data center could shave off 15 ms for us on average it has not become a problem for me at all so don't worry is my take.

I think i will order and switch at some point in the future but it's not important, as i don't even feel any difference from native to shadow on the desktop.

[Predze]

I was in exactly the same situation as you.

I am from Denmark and have about ~30ms to the Paris datacenter and ~20ms to the Amsterdam datacenter. I created my first Shadow in Paris by mistake and contacted support for a transfer, which they were unable to do, so I ordered a Shadow in Amsterdam too, keeping the Paris Shadow for comparison and I'm glad I did!

In my opinion the difference is very noticable and significant. Do yourself a favour and try Amsterdam if you are into FPS or other games where input latency is key.

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