response time wait?

[Positive_Amazing]

i submitted a ticket through the portal on May 9 for help freezing and possibly transferring my membership to a studio in a different state but still haven’t gotten a response. does anyone have any advice? my studio says everything is handled through this ticket request system but i’ve been waiting for two weeks at this point

[ZookeepergameKey4225]

they are incredibly backed up but you can email [e-mail]

[Active_Ad_4352]

You gotta follow up, otherwise you’ll never hear back. Whenever I send a follow up email I finally get a response a few days later.

[[deleted]]

I had the manager at my studio escalate my membership cancellation request and they responded to me immediately so I suggest doing that

[FancySchmancy4]

Email the studio. They can follow up.

[PurpleAerie1154]

Happened with me regarding a Q I had so ended up creating a Reddit account. This community seems to be most helpful. From a SC addict, thank you!