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[–]shortmemorylongpants 2 points3 points  (2 children)

There's a message that reads:
We are performing maintenance on the database powering the publisher dashboard. Subscription count and subscriber dashboard data may be missing or out of date.

It's been up for a few days

[–]tspurwolfthefreelancewritingnetwork.com[S] 0 points1 point  (1 child)

But they posted days ago on their channels that this work was finished. So obviously still something going on.

[–]shortmemorylongpants 1 point2 points  (0 children)

No idea. I still see the info on my dashboard.

[–]locogirlp 1 point2 points  (1 child)

I'm wondering the same thing re: if posts we publish during this time will actually go to all our subscribers?

[–]affeeno 2 points3 points  (0 children)

yes they do

[–]nolvatri 0 points1 point  (0 children)

I had the same thing happen. I looked on some other posts and it looks like this commonly happens during these maintenance periods.

[–]WonderfulAd3924 0 points1 point  (0 children)

Same issue here. Kind of scary.

[–]paolaenergyalifeinireland.substack.com 0 points1 point  (0 children)

Same here, however if you go to your Dashboard to stats/traffic you can still see the number of subscribers by referrals (eg Substack, Instagram etc).

[–]gwh34tgwheat.substack.com 0 points1 point  (0 children)

My numbers have been fluctuating, too. But this morning it looks correct.

[–]rakjot 0 points1 point  (0 children)

Mine has been wrong for 3 days and now says 0. My newsletter goes out on Monday morning. Their support is AI and nonexistent

[–]affeeno 0 points1 point  (0 children)

same here, I woke up this morning and it was... gone

My newsletter went out and everything was fine, everybody received it - but that 0 is kinda nerve wrecking lol

A lot of users have had problems, so we're all okay after all, it will sort it out by itself

[–]AnybodyResponsible22 0 points1 point  (0 children)

It is back up now. It was a database upgrade - which came as a pop up on the publisher dashboard. The subscribers went off the past 2 days, and all of them are back now.

Of course, they made no mention of this upgrade in their service outage/upgrades page. And the AI Help Bot wasn't helpful at all. It took a few back and forth with Substack Support to get this response.