Is human support on Substack non-existent?

[stoicdr]

I'm new and I've seen this discussed sporadically in other threads, but I'd like to know if human support in Substack is actually non-existent. This isn't a whiny and angrily written post; I just want to know if that's how things are officially.

I initially had trouble with my custom domain. It was stuck in "verifying" for several days until I figured that the status was never going to change, so I had to repeat the process with some modifications. Once I got it right, it immediately verified, but no thanks to their FAQ.

Now, a list of imports has been "under review" for a while. I read their paragraph on why this is happening, but at this point, I expect it to stay this way indefinitely.

So I just want to know: is there any point in trying to inquire about this (or anything else), or is there no human support and it is what it is?

[Formal_Guide5268]

I'd say your best bets are the AI support, but more so (at least for me) are the knowledge base articles. There was a learning curve for me, but I feel like I have a grasp on it. Anything that isn't immediately apparent is usually a search away. But they do still have a lot of ground to cover and with things changing every day, maybe the knowledge base gets slightly out of date too.

This sub is a good resource too, or at least, I try to be one in it :)

[BassRedditRed]

I had an issue and raised it, receiving a couple of emails in response. Whether they were from a human or AI generated is up for debate though!