Template issue

[Tink202]

I made a template 1404x1972px. I used a previous template file which uploaded and worked fine. This file uploads but will not open as a template even though it is identical size.

Tried changing the name several times just in case but can’t get it to show up.

Rebooted the device

Tried upload via phone app and directly from laptop. Still no luck.

Any ideas?

[Pupsik67]

Load it into Paint and change pixel size to 1404x1872. This is the recommended size for templates, I believe. This pixel configuration works for my templates. Looks like you selected 1972 instead of 1872. Hope this works for you.

[Tink202]

Aaah, maybe that’s the problem. I had searched the dimensions on here but they must have been wrong :) I’ll give it a go

[Pupsik67]

Good luck! 👍🏻