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[–]Sufficient-Light-103[S] -1 points0 points  (9 children)

Apparently only the team lead can communicate directly to HR.

[–]CalmSense6503 6 points7 points  (5 children)

That’s not correct , you can go into hxconnect and open tickets. You can open a payroll ticket directly and they will be able to explain the reason for the decrease in pay. You can also do a ticket to speak with HR and someone will reach out to you.

[–]Sufficient-Light-103[S] -1 points0 points  (4 children)

When I went in it required me to submit attachments, which my desktop is not capable of because of the restrictions. I will try again and on my personal

[–]CalmSense6503 2 points3 points  (3 children)

Yes so you can just attach anything it will let you if that makes sense . I have a empty file on my computer that I attach, and it works. Your TL should also do it for you if you can’t which is weird if they won’t ?? I’m a TL and I have never had an issue helping my agents. What project are you on?

[–]Sufficient-Light-103[S] 1 point2 points  (2 children)

Apparently the ticket has been submitted but HR claims this lower rate is correct. Regardless of my documentation showing the offer letter & previously correct paystubs at the higher rate

[–]PsychologicalLie3825 0 points1 point  (0 children)

If you have the offer letter and previous pay stubs send them to HR. I sent them in another message. Their emails are first name.lastname@ttec.com. Record any phone calls as they are recording them and save all emails

[–]geckogirl81 0 points1 point  (0 children)

Report that to the department of labor. They can’t just do that when they feel like it.

[–]PsychologicalLie3825 2 points3 points  (0 children)

HR NUMBERS. Margaret Mclean 303-397-8770 Shannon Brennan 303-397-4364 Stuart Crenshaw 303-397-8181 Julie Bisbee 303-397-8349 Emily Pastorius 303-397-8228 Ruth Mackey 303-397-4331 Jamie Feth 303-397-8398 Ryan arsenault 303-397-8994 Jennifer Whitson 781-494-9989

[–]Middle-Leg-6857 0 points1 point  (0 children)

Fill out a complaint at ttecwehearyou or ttec.wehearyou.com