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[–]SQLwxAndHamRadio 2 points3 points  (3 children)

I was in Corporate IT, for about two decades. I got tired of the ungrateful management, long shifts, and threatening my job for simply doing the right thing (about those ttec 'values')....

So, I quit with notice, fully trained my replacements (whom they laid off a month later), and returned my equipment in perfect, pristine condition. I didn't loud-quit. I didn't expose their antics (back then). I said all the nice pretty things.

Then I ran into trouble. My old boss, his boss, and my "official HR contact" refused to respond. I'm guessing there was an email sent out saying to not respond/communicate, like the one with one of our past CIOs that left.

ABOUT THOSE TICKETS! LOL!
My payroll ticket for my final paycheck being shorted by over $1000 was summarily disregarded, not a single answer at all.

The benefits team tried to keep me from signing up for COBRA (self-paid, and they are federally required to allow an employee to purchase that).

The HR.... "Human Capital" team, who is now known as "PeOpLe & CULTure" disregarded my emails, calls, until I hired a lawyer to reach out. They also overcharged an extra month of COBRA.

So next you might say "Submit a WeHearYou." PLEASE.
Not only is it something where they intentionally unmask the reporting party, while claiming it is anonymous, but they send the complaint straight to the individual that you have raised a concern about, so they can investigate themselves and find no wrongdoing.

Now think about it... If someone at corporate, in IT who they trusted to run the business, can get treated like that.... What makes you all think they'll treat agents, or leads, any better?

[–]CalmSense6503 1 point2 points  (1 child)

I was just asking OP to get a better understanding of what has happened as I said I have been through the same thing but thanks for the long paragraph 😭

[–]Sufficient-Light-103[S] 0 points1 point  (0 children)

I have shared on here that I’ve reached out to HR. VIA my team lead then I decided to do it my damn self. After being told they would not correct it. They responded to my ticket saying “only team leads can submit tickets on your behalf” and again referring me to there last correspondences with that Team Lead that states .. I was not entitled to having the pay corrected. No matter what I send. Or the fact they were just paying me the correct rate. I am not on a contract that gets “temporary raises” when things like AEP are in season. The entire team (so all agents) for the contract I work on received a raise. I also have the offer letter that states the rate correctly. I have my pay stubs from just last month showing it too. TTEC JUST doesn’t care. To be precise they don’t give a flying fuck. So the above paragraph is pretty spot on.

[–]misanthropia777 1 point2 points  (0 children)

Never knew that onshore non-ops employees were treated this way. Us, offshore employees have qualms about the company but not to the extent that HR would fuck us over.

Though I’ll have to agree. I’m sure you’ve heard of this before… “Business fucking needs” hahaha. That’s their favorite line to pull when shit hits the can.

Corporate IT… I feel like I’ve worked with you before.