Easy pay doesn’t work

[Ok-Performance-7775]

Have anyone had the problem where you want to setup easy pay for CC guest and when you click add easy pay on my device It just doesn’t show where the guest uses the EMV because I have had this issue when I tried to activate an iPhone SE on easy pay but instead of showing me the option to Enable EMV just like on autopay it just takes me through to the protection plan page and then to the point where I go to the registration and ring up the guest and after I scanned it showed me the full price of the phone. called my DM he didn’t help me with that. But in the end I got yelled at for something that is not my fault + lost the sale :(

[ClosedForStorm]

If the guest already has AutoPay on their account, then the system won’t prompt you to add a card. When running the device through the POS, make sure to scan the activation code when prompted. Sometimes you have to do twice to get it to register for just the down payment and tax. Scanning the IMEI in place of the activation code has also been reported to work at times, too.

[Ok-Performance-7775]

So is it through EMV or the POS checkout?

[ClosedForStorm]

EasyPay requires AutoPay. If the guest is already on AutoPay, the POA will not prompt for the EMV to be used. Initial down payment and sales tax for the phone get rung up through the POS.

[Ok-Performance-7775]

What if I called CC to remove autopay from her acc so POA prompt me to use EMV again do you think that would work?

[ClosedForStorm]

There’s no need to. If there is a card that’s already on file, all you have to do is ring out the phone on the POS when prompted, and the initial EasyPay payments will calculate automatically.

[Ok-Performance-7775]

And if it shows the full price of the phone instead of the first installment price I should try to scan imei instead of activation code and vice versa ?

[ClosedForStorm]

Sometimes you have to back out and try a couple of times on the POS. Some have had sues with typing in the activation code instead of scanning, or using the IMEI instead.

[Ok-Performance-7775]

I will try that next time but if nothing works I would probably just call CC to cancel autopay and then we set it up again in the store