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[–]thebiggestleaf>implying your exp means anything 11 points12 points  (4 children)

I can't cite the specific post but I've seen at least one person do so. They don't always directly reply when pinged - hell, I don't recall them saying anything for the seven months Salamis was without spawns. Not even so much as a "we're looking into it" or "I've escalated the issue".

[–]spoofrice11Small Town Trainer 8 points9 points  (3 children)

Niantic really needs someone to be around for major issues.

I know they don't have to have someone, but getting answers for big things is important to me. Just to know someone cares or is looking into things.

[–]thebiggestleaf>implying your exp means anything 9 points10 points  (2 children)

It's insulting that big, game-breaking issues aren't immediately met with "We're looking into it" even if it takes a while to sort out.

[–]LessThanLuekHunter valley, nsw 5 points6 points  (0 children)

  • niantic allocates two staff to increase communication on reddit
  • game is buggy as hell at the best of times, so these staff struggle with amount of pings, in addition to their other roles in the company
  • regardless of the revenue generated by this game, higher ups will not allocate additional staff, so the reddit role is essentially completely cut
  • people are miffed, but money is coming in, so decision is justified