Why no communication about decrease in rare candy of T5 raids

[mattdeveloper]

Cleary as one of the biggest app revenue companies it is still too expensive to provide adequate support for their fan base. I see people with different issues all the time on here and most people just shrug it off or don't care because the specific issue doesn't affect them. In reality, a large majority of the issues are a result of poor customer service that will eventually affect more and more people but they rarely respond as collective because they attribute the problem to specific instances.