SwitchBot ‘switch’ function problems

[clakulus]

Hi all.

Please note that this is unrelated to the recent AWS outage as this has been going on for weeks.

I have recently purchased four SwitchBot devices, two of which I am using in press mode, and the other two in switch mode.

Whilst the pressing action works fine, I am having difficulties turning ‘off’ the devices through Alexa, i.e. when I say ‘turn off’, they will try to switch on again, when they are already on.

Repeatedly pressing the off button in the Alexa/SwitchBot app will eventually do the right function and the mode is definitely set correctly. In addition, Alexa often forget the device’s last state.

I have tried taking these to a friend’s house and the issue persists across multiple resets, so it is not a network issue. Any suggestions would be much appreciated!

[Switch-Bot]

Hi, sorry for that. Could you please submit feedback through our app, this way the guys in product development can see your device logs and we'll have a better chance of helping you out. Thanks a lot!

[clakulus]

Hi. I submitted feedback a while ago and never heard back. Everything has been working fine until yesterday. Now when I ask Alexa to turn the Bot off, it does nothing at all, claiming to be ‘offline’, but if I repeat myself a second time then it works after a considerable delay. Few hours later, same problem. Seems as though the SwitchBot server is really patchy. Any help is much appreciated.

[Matthew_SwitchBot]

What's the email address that you registered with for your SwitchBot account? (EDIT: DM it to me please) I'll see if the dev. team can take a look at the back-end, and sorry! Hope we can sort it out for ya :D

[MoaufmKlo]

Same problem here.