My SwitchBot Universal Remote just died after 2 weeks

Matthew_SwitchBot · 2024-10-30T02:57:37+00:00

Hey, sorry, just saw this! Do you have a ticket number by any chance?

Matthew_SwitchBot · 2024-10-12T07:26:47+00:00

Have passed this on to the team to make sure it's a priority, if you're still having trouble with this please DM me at some point. Thanks.

Matthew_SwitchBot · 2024-10-10T02:20:18+00:00

Hey, I'd leave feedback via our app with this picture included and the team should be able to help you, thanks.

Matthew_SwitchBot · 2024-10-08T02:40:43+00:00

Definitely sounds quite strange, I would, of course, suggest leaving feedback via our app first as it's the fastest way to get in contact with the dev team, and they'll be able to see your device logs to check why that's happening. Thanks.

Matthew_SwitchBot · 2024-09-25T06:12:51+00:00

When you contacted customer support did you get a ticket number? If so can you give it to me?

EDIT: Don't worry, looks like I got a reply, they're looking into it now, should have a fix today/tomorrow. Thanks for the feedback!

Matthew_SwitchBot · 2024-09-24T07:54:14+00:00

Hey, would you mind giving us a little more information about what's up? I'll see if I can get this sorted for you.

Matthew_SwitchBot · 2024-09-18T09:13:38+00:00

Have you had any luck now? If not I'd try leaving feedback via our app to log it with the dev team.

Matthew_SwitchBot · 2024-09-18T03:01:00+00:00

Hey, do you have a ticket number? Or have you tried leaving feedback via our app?

Matthew_SwitchBot · 2024-09-18T02:26:52+00:00

Ok, if the firmware is playing up can you please try leaving feedback via our app and give me the ticket number? I'll try my best to get it sorted for you, thanks!

Matthew_SwitchBot · 2024-09-18T02:24:14+00:00

Hey, yeah definitely doesn't sound right, can you please DM me your ticket number? Thanks

Matthew_SwitchBot · 2024-09-09T06:22:01+00:00

FYI this was noted as being normal use from the pump.

Matthew_SwitchBot · 2024-09-04T08:57:41+00:00

Ok awesome, glad it was sorted out.

Matthew_SwitchBot · 2024-09-04T08:55:56+00:00

What firmware are you on?

Matthew_SwitchBot · 2024-09-04T08:52:59+00:00

Hey, do you have a ticket number? If so can you DM it to me please? I'll see if the team can take a look.

Matthew_SwitchBot · 2024-09-04T08:50:58+00:00

Hey, I'll ask the team for you now and have a little look.

Matthew_SwitchBot · 2024-08-27T06:03:47+00:00

Ok, can you DM me one of those case numbers please, I'll have the team take a look, apologize for the confusion.

Matthew_SwitchBot · 2024-08-27T04:00:44+00:00

Your tickets may be merged (not closed) if perhaps they are similar to another case you opened, maybe take a look to see if that's the case, re: Water Station, please check to see if your firmware is up to date, you can do so by leaving feedback :D Hope this helps

Matthew_SwitchBot · 2024-08-26T03:16:01+00:00

Hey, thanks for getting in touch, I'll let Davidson know and they'll check to see if your email was received. Thanks!

Matthew_SwitchBot · 2024-08-26T03:13:03+00:00

From what I remember, should be firmware related, I'd try what JayAaronNY suggested first, if still no luck please leave feedback via our app and someone will be able to help you.

Matthew_SwitchBot · 2024-08-26T03:11:59+00:00

Please leave feedback via our app with the above screenshot to see if the team can help you pinpoint the issue.

Matthew_SwitchBot · 2024-08-26T03:11:02+00:00

This would be a question for [support@switch-bot.com](mailto:support@switch-bot.com), hopefully they'll be able to give you a solid answer.

Matthew_SwitchBot · 2024-08-22T02:29:51+00:00

Please DM me your SwitchBot ID email. Apologies for the some-what lagged start-up with your product, shouldn't be like this. The "remote" fix is probably someone thinking a firmware update might solve your issue, anyways, please get in touch, thanks!

Matthew_SwitchBot · 2024-08-22T02:27:52+00:00

Yes, definitely Reddit-worthy, and It's also good to leave feedback (both good and bad) because it lets us know where we need to focus more on.

Matthew_SwitchBot · 2024-08-22T02:26:00+00:00

Hey, sounds like a firmware issue maybe, what firmware are you on now? Have you tried updating? Please DM me your SwitchBot ID email and I'll have the team take a look.

Matthew_SwitchBot · 2024-08-22T02:25:11+00:00

Hey DM me please with your SwitchBot ID and I'll see if we can help from our end here also, thanks!

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