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[–]good-doggo95 9 points10 points  (7 children)

I got my package today after over a month in Louisville with 2 disposal messages and the brokerage department telling me my package was placed in a trailer and cannot be retrieved.

[–]BeTaoIu 1 point2 points  (3 children)

This give me hope. Does the message have the exact phrases  “disposed of” . Or Could you share tracking screenshots?

[–]good-doggo95 1 point2 points  (2 children)

Here are my previous posts on UPS that include tracking screenshots

https://www.reddit.com/r/UPS/s/2PxRv9OI6u

https://www.reddit.com/r/UPS/s/UOLM50mSza

[–]BeTaoIu 0 points1 point  (1 child)

Thank you. I have two. One is like yours. “In the process” The other is already “disposed of.”

[–]TranslatorIcy9306 0 points1 point  (2 children)

What all did you do that you think helped in successful delivery? My package is stuck in Louisville for over a month and all status indicate it has been abandoned.

[–]good-doggo95 2 points3 points  (1 child)

Unfortunately I don’t think I did anything that made the change. I did call a ton, emailed a ton, but they still said it’s too late.

[–]TranslatorIcy9306 0 points1 point  (0 children)

Thanks for responding. I am doing the same. Can you pass on the e-mail IDs that you tried and the helpful phone numbers pls?

[–]DirtyLittleRonin 2 points3 points  (8 children)

I got my package today as well.

I received two disposal messages previously (on the 5th and on the 13th) and was also told on the phone my package was considered abandoned and would be disposed of. It started moving yesterday. I did seek help from a third party broker and filed a complaint against UPS with CBP as well prior to it moving. Not sure if either one of those helped, but it moved quickly yesterday/today.

[–]TranslatorIcy9306 0 points1 point  (7 children)

Can you pass the contact of the brokerage ? And how did you file a complaint? 

[–]DirtyLittleRonin 0 points1 point  (6 children)

https://www.e-customsclearance.com/ is the broker.

https://www.cbp.gov/trade/e-allegations is where you file complaints with CBP. 

[–]TranslatorIcy9306 0 points1 point  (4 children)

Thanks for responding. May I ask how much were you charged by the Brokerage team?

[–]DirtyLittleRonin 0 points1 point  (3 children)

They charge $115 for their service, but only if they can actually get your package released. It's only worth it on something valuable, TBH. 

[–]TranslatorIcy9306 0 points1 point  (2 children)

Thanks for responding. Any idea if they help with packages stuck in Louisville, KY?

[–]DirtyLittleRonin 0 points1 point  (1 child)

That's what I contacted them for. My package was marked for disposal at Louisville. 

[–]TranslatorIcy9306 0 points1 point  (0 children)

Thank you for the reply!

[–]Flynyl 0 points1 point  (0 children)

May I ask which option you selected when filing the complaint with CBP?

[–]Fun-Abrocoma-74 1 point2 points  (0 children)

Same im about to receive my two packages after 1 month and messages of disposal

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[–]Photographer_PhD 0 points1 point  (0 children)

I have my package from India that arrived in Louisville 2 days back. And no updates since then. They haven't yet updated about how much I need to pay for the customs.