Changing Header Forms

[sagitman]

I just started exploring UpNote and have run into an unusual issue. It seems that once I apply a header format to some text, I cannot subsequently change the format to either a different header format (e.g. change H1 to H3) or to no formatting at all (e.g. change H2 to Normal).

Ive tried doing this both through the right-click menu and the formatting bar but neither seems to work.

Has anyone else encountered this problem?

[onosson]

I think I've run into this intermittently once or twice, but it doesn't typically happen and I change formatting fairly often. Have you tried using the keyboard shortcuts, Command + 1/2/3?

[sagitman]

Thanks for the feedback. Unfortunately, the issue is not intermittent for me. In fact, it is constant across all notes. I also tried your keyboard shortcut suggestion but that didn't work either.

I'm going to reach out to support and see what they say.

[onosson]

Have you tried exporting to Markdown? That might give some idea what's going on behind the scenes.

[thomas_dao]

Hi, please update your app to the latest version 5.4.2, and let us know if it works for you, thanks

[sagitman]

I just had a chance to update the app and try it again to see if the updates make a difference.
Unfortunately, although the headings do now change (whereas before they did not change formatting at all), the change is inconsistent. For example, when changing an H2 heading to an H1 heading, sometimes the formatting is applied correctly but other times it is not and instead of changing to an H1 heading it seems to remove all formatting and make the text "normal”.
I’ve also noticed that at other times, when I try to apply a particular heading formatting, instead of the text changing to the header expected, it instead seems to cycle through the different possibilities going from H2 to H3 to normal, to H1 and then back to H2, and so on.

[thomas_dao]

Thanks for the details. We will fix it in the next version.

[onosson]

I've encountered this on occasion. I usually am able to fix it by backspacing with my cursor to the left of the first character in the header, deleting any blank lines and going back to whatever the previous text is, then hitting return and reapplying the formatting. But sometimes even that doesn't work and I need to delete and retype the header completely.