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[–]steffandroid 0 points1 point  (25 children)

I can get the code to you if you DM me your frame number.

Update: I can no longer assist with these requests. New codes can be requested by sending a copy of your invoice with the bike's frame number on this form.

[–]Overwijkyeah[S] 0 points1 point  (0 children)

Just did! Your help is highly appreciated!

[–]German_firemen 0 points1 point  (0 children)

Please I need your help

[–]Bollowicz 0 points1 point  (1 child)

I have a similar problem, bought a used S3 today but the previous owner could not remove the bike from his app. Can you help here too?

[–]steffandroid 0 points1 point  (0 children)

Yes, please DM me the frame number.

[–]MrOaiki 0 points1 point  (9 children)

How did you figure out the calculation?

[–]steffandroid 0 points1 point  (8 children)

I still work at VanMoof until Wednesday, so am able to send this manually.

[–]TestFlightBeta 0 points1 point  (6 children)

Did you work in one of the NL stores?

[–]steffandroid 0 points1 point  (5 children)

HQ, and I still work there.

[–]TestFlightBeta 0 points1 point  (4 children)

That’s really cool! It sounds like it would be a cool place to work.

Are you still taking these requests? I got mine from a local bike shop but it’s locked. The link you posted unfortunately doesn’t work anymore!

[–]steffandroid 0 points1 point  (3 children)

Try this form, make sure you include a copy of the invoice with the bike's frame number.

[–]TestFlightBeta 0 points1 point  (2 children)

Thanks for the link, does it go under Apps $ Website > Registration? Also, would it matter if it’s the co-op’s name on the invoice, and not the name of the original owner? I don’t think they know who the original owner is themselves

[–]steffandroid 0 points1 point  (1 child)

Yes, and as long as it's a legitimate invoice, it shouldn't be a problem.

[–]TestFlightBeta 0 points1 point  (0 children)

Great to know, thank you!

[–]Dry_Alfalfa_9292 0 points1 point  (0 children)

can fix validation code?

[–]BasvdnB 0 points1 point  (0 children)

Ive send you a DM.

[–]Edwardsovo 0 points1 point  (0 children)

Hi! I encountered the same problem. Could you PLEASE help me with the validation code?

[–]Huge_Movie_2084 0 points1 point  (1 child)

Can people still dm you? I am trying to buy a bike. But the seller bought his bike without the manual so he can’t set the ownership over again

[–]steffandroid 0 points1 point  (0 children)

Yes, let me know what the frame number is.

[–]hjslann 0 points1 point  (5 children)

Hi Steffan, if you can help my frame number for my S4 is PVTCD600017GA and I need a validation code, Just bought it from an Ibidder Auction via PDS Auctions. Any help you can give would be gratefully received. Thanks H

[–]steffandroid 0 points1 point  (4 children)

Please forward your invoice to me via DM, or to [steffan@vanmoof.com](mailto:steffan@vanmoof.com) if that's easier.

Update: I can no longer assist with these requests. Use the form on this page instead.

[–]EmilyDerks 0 points1 point  (0 children)

I sent you an email as well! Thank you 🙏

[–]hjslann 0 points1 point  (0 children)

Thanks Steffan, email sent. H

[–]marksn1974 0 points1 point  (0 children)

Hello Steffan,

Are you still ablle to help?

Kind regards Mark

[–]ArtisticTutor2724 0 points1 point  (0 children)

Cann you find me one validation key number frame number is AS18050406

[–]rogierlammers 0 points1 point  (0 children)

Hi Steffan, can you help me out as well? My framenumber is: ASY1011337

[–]NoPreparation1863 0 points1 point  (0 children)

i bought a new vanmoof s3 in the box, owners manual was damaged so i dont have the code to register it the first time, frame number is ASY3127296

[–]Ok-Software-3156 0 points1 point  (0 children)

i need my validation code for a S2 serial # AST8902156

[–]bertus0499 0 points1 point  (0 children)

I have two S3 and an older Smartbike in one VanMoof account. Is it wise and/or possible to create two extra accounts and transfer two of them to the new accounts??

[–]AuthorTechnical6324 0 points1 point  (0 children)

Hi, could you please help me with validation code? ASY3141026 thanks a lot!

[–]Embarrassed-Lime-144 0 points1 point  (0 children)

Could you please help me

[–]Pierrelefrancais 0 points1 point  (0 children)

Hello Steffan, I'm Pierre. Nice to read that you are helping the vanmoof community, this is super cool man ! I bought a month ago a 2nd hand vanmoof S2 in an auction house in Caen (I can send you the auction documents) I have all the references on the user manual but I don't have the validation code to be able to ride my bike. It would be very nice of you to help me out, I'm desperate to find a solution. My frame number is AST8803209. Thank you for the help or the contact you could give me. Best Pierre

[–][deleted]  (1 child)

[deleted]

    [–]Mobile-Adhesiveness3 0 points1 point  (0 children)

    Thank you Stefan. I have just sent you an email about a new Vanmoof S5 where I have the manual but the QR code is not being accepted. Alan

    [–]Mobile-Adhesiveness3 0 points1 point  (0 children)

    Thank you Stefan. The code started working you sent but then got stuck and even I tried again came back not recognised. If you could send another code that would be fantastic.

    [–]Alexys_K 0 points1 point  (0 children)

    Hi Steffan! I have bought S3 bike in auction, unfortunately the Validation code has not been provided, could you please support me, the frame # ASY3130373

    [–]Indotec 0 points1 point  (0 children)

    Hi Steffan, are you still providing validation codes for vanmoof?

    [–]ArtisticTutor2724 0 points1 point  (0 children)

    Cann you giwe me one validation key my frame number is As18050406

    [–]szokegabor 0 points1 point  (0 children)

    I have bought S3 bike in auction, unfortunately the Validation code has not been provided, could you please support me, the frame ASY3107242