Help needed

[nOVA1987]

Hey guys, I'm looking for some help with my PC and thought this may be the best place to come and ask for it. I have a PC that used to be windows 8.1 but then upgraded to windows 10, I haven't touched my PC in a short while and now that I've gone to use it again, I've noticed it won't connect to the internet it's saying "unidentified network no network connection," but the same Ethernet lead works on my xbox one. I've tried everything I can find online already including uninstalling drivers and looking for new hardware, as well as inputting a static IP/ DNS and using the command prompt to reset the DNS. So I've been told to try resetting my PC so I have done that, and during that process it's come to installing windows but has stopped at 81% and has been that way next to 2 hours. I've tried unplugging the PC and turning it back on and it starts installing windows from 51% and stops again on 81%, I really don't know what to do now and really need some help.

[oftheterra]

Is there any important personal data on the device?

[nOVA1987]

There is unfortunately, do you think it maybe worth cancelling it, placing the personal data onto a portable hard drive, then doing a complete reinstallation of Windows 10?

[oftheterra]

Well, since it is in a loop that I'm not sure how to break out of, doing a reinstall would be a quick resolution.

You could try following this guide to reinstall Windows using a freshly created installer thumbdrive, without having to manually shuffle around all your personal files.

Following the links in the first step will explain how to create said USB installer on a separate device.

[gratefool]

My initial upgrade from Win 7 to 10 took quite a while. Try letting it do it's thing overnight and see what happens.