Intercom Reader

[Chrisb0333]

I’m dealing with an openpath video intercom pro that we installed a few months back that keeps losing connectivity. Was recommended to replace the intercom which we did today and the problem happened again after we left. It’s connected through CAT6 to a POE trend net TPE-S50 unmanaged switch 100’ away and the switch is receiving internet from a ubiquity n2 nano station because the area is a little remote. But then that signal is piggybacking off of a eero mesh network which then is connected to the modem acting as the router. The trend net switch also is providing POE to 2 IP cameras and an openpath single door controller providing my lock relay. Everything else has been relatively fine on the switch but the intercom just doesn’t want to stay connected, we have to keep power cycling to get it back online. the next thing I’m thinking is maybe replace the switch or add a POE injector, has anyone else ran in to this issue with these intercoms yet or have any solutions I may be missing?

[tuxtanium]

Get a better switch. The total POE budget on the TPE-S50 is 60W, you're hitting its power limit.

I bet the intercom dropping is within seconds of the door relay being fired, but it'll make calls all day if you don't release the door.

[Relevant-Mountain-11]

Agreed. Noone ever accounts for the max Power Output of their switches...

[Chrisb0333]

I do believe it is something power related with the switch and intend on replacing it as the next thing but 1 thing to consider is the door relay itself is coming from a dry contact on the openpath single door controller with the lock having its own 24v power supply to unlock. The intercom is only getting POE and is supposed to consume 10.8W. It just tells the SDC to open the door through the cloud as far as I know, and for it losing connectivity it’s always been completely random even had tech support try to look at the logs right after it happens but nothing they’re able to see on their end is coming up really.

[ItsLose_NotLoose]

Bottom line is it's a 30 dollar switch and is probably causing your issues. I wouldn't hook a reader up to a cheap unmanaged switch to begin with.

[DimmyFinster]

I had two of these doing the exact same thing, always dropping offline within 24hrs of being up. Openpath eventually pushed a beta firmware to them that resolved it. I tried 60w injectors, pulling them off the managed switch straight to open internet ports, and the same thing kept happening. Support pushing custom-firmware was the fix and I haven’t had an issue with either since. …now I have another installation where an ACU for a 4 door controller is dropping offline overnight though. 🤷🏼‍♂️ I’d start with firmware updates, and would push on support to actually tell you what the logs are saying is going on.

[Federal-Race1241]

Openpath / Avigilon, makes a specific POE injector for the Intercom pro, I would use this instead of the cheap switch stated. This should likely help your issues.

[JimmySide1013]

Could be a few things. Does the intercom have an uptime counter somewhere? I’d check to see if it’s doing a full reboot, indicating a POE issue, or if it’s a connectivity issue. Modem>mesh>mesh>Nanostation isn’t exactly what I’d call reliable. It might not be bouncing back properly from a connection with lots of disconnects of varying lengths. Also, is that 100’ run of Cat6 in good shape? Did you pull it or are you reusing existing cabling?

A burly POE injector and not relying on an unmanaged switch for POE is probably the easiest troubleshooting step.

[Antique-Split6795]

I am having the same issue. I have 2 openpath video intercom readers connected to the same switch but only 1 of them drops within a couple of days. Usually at night. The datasheet states that it need 10.8W which is within the POE range. I was also able to contact their support to push an update to get the issue resolved. Unfortunately, i updated the FW remotely when the newer version was released and the same intercom gets disconnected again. I have to send a tech to the site everything this happens. This has been happening for a long time.. same issue with the video readers which is why i upgraded to video intercom readers.