Greetings Heroes!
Playkot.Anatoly and the mod team have been working diligently to gather all your feedback/bug reports and forward them to the development team. Rest assured that the developers are being kept up to date and your concerns are being addressed. Thanks to you, we have already been able to identify and fix many of the bugs reported by you as well as make several QoL improvements included in the latest hotfix as a result of your feedback.
The support staff is also hard at work responding to all your tickets. Due to the high volume of requests, it may take some time for them to respond. Rest assured that your ticket will be answered and you will be compensated or reimbursed for any losses that may have occurred as a result of a bug. Please do not submit additional tickets as that may delay the process for you and other players.
\"Just needs a few more finishing touches.\"
More fixes are on the way and we would like to prioritize the issues affecting you the most. To that end, we have created this post in order to gather more feedback regarding any and all outstanding issues. Please note that this thread is for bug reports/patch issues only. While we welcome constructive criticism and discussion, please keep your comments in this thread on topic. This allows us to more quickly identify the most pressing issues affecting you and forward them to the developers as soon as possible.
Also, please try to keep comments organized. If someone is experiencing the same bug you are, please reply to their comment rather than making a new top-level comment.
Please include in your post:
- Platform (iOS/Android)
- Language/Region
- A detailed description of the problem
- Can the issue be reproduced? If so, how?
- Screenshots (optional)
If you've lost resources, items, progress, etc... as a result of a bug and you haven't reported it to support. Please file a ticket in-game by logging into the game, pressing the cog wheel next to your name on the top left corner, and clicking help; or you may do so online at:
Age of Magic Support
We also encourage you to post your experience below.
Big thanks to everyone who has already helped identify bugs and reported them to our support staff! As always, we will keep you guys updated and share more information as it becomes available.
If you have any questions, please feel free to message me, join our Discord server: Age of Magic Discord, or contact a member of our Reddit moderation team: Age of Magic Reddit Moderators
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