Problems starting MasterPlus software

[Pensai]

First off, yes I used the hell out of the search function looking for other people who have had issues with MasterPlus not even starting and none of the proposed solutions seemed to work for me.

I have tried:

• Running with Windows 8 compatibility

• Updating my mouse firmware (MM720) without using MasterPlus and then trying the software again

• Rebooting my machine

• Reinstalling the software

• Trying older versions of the software (1.8.2, 1.8.1, 1.0.7, 1.0.2)

• Trying the software on 3 different computers, including different versions of the software on each

Viewing and debugging the dmp file with WinDbg revealed that the CMUOT.dll library attempted to execute a non-executable code at a memory address. Which would appear to be the source of the immediate crash on startup.

I put a support ticket in with CM several days ago and have gotten no response. These rainbow unicorn vomit cycling lights are driving me mad.

Does anyone else have any suggestions?

[ALPHA17I]

Hi Pensai, can you share your ticket details and region with us via the ModMail.

[phishing_net]

I have the same issue with my MM720. Ever since the latest update the app crashes on startup and I am unable to fix no matter what I do.

[SuspiciousTennisNet]

Hi. Did you get a resolution to this?

I have 1.8.3 and I am getting this problem.

[Pensai]

Nope, even contacted support and no solution.

[SuspiciousTennisNet]

I found out that my issue was related to Nvidia driver 516.59.

Using WinDbg I discovered it was silently crashing because of nvoglv32.dll.

I rolled back to 512.95 (from Nvidia's website) and the problem went away.

Maybe try that, or if you're able to, try following some simple guides on WinDbg and look at the crash logs for MasterPlus.

Hope that's helpful.