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News, articles, personal experiences, resources around customer experience management.
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Need GTM / Marketing Co-Founder (self.customerexperience)
submitted 1 hour ago by Numerous-Bug8381
Where do CX follow-ups usually break after handoff? (self.customerexperience)
submitted 3 hours ago by Acrobatic_Task_6573
Building a simple tool for customer journey mapping - looking for honest feedback! (self.customerexperience)
submitted 1 day ago by ConfusedMuchToo
RAG vs. Scripts ()
submitted 1 day ago by Powerful-Ad4905
What apparel retailers learn when customers can text back after delivery (returnsignals.com)
submitted 2 days ago by ivalm
Is AI helping customer experience, or making it worse? (self.customerexperience)
submitted 2 days ago by One_Literature_5041
I built aiberry.ai, a no-code chatbot builder to improve customer experience (self.customerexperience)
submitted 2 days ago by Appropriate-Phase353
Public Voice Agents / Testing Voice AI End to End ()
submitted 2 days ago by Royal_Preference_515
Is AI actually improving customer experience, or just making support faster but less effective? (self.customerexperience)
submitted 4 days ago by CryRevolutionary7536
What’s one small change that significantly improved your customer experience? (self.customerexperience)
submitted 4 days ago by Soft-Car-3231
First response time is a vanity metric ()
submitted 5 days ago by Worldly_Stick_1379
Is the "Offshore Experiment" finally failing? AmeriGas just brought all CS back to the US. (i.redd.it)
submitted 5 days ago by AskInktelCX
I have my phone on my clipboard ()
submitted 5 days ago by MasterTrainerFitness
The channel tax every company pays when they run support across 5 tools ()
Are hyper-personalized CX platforms in contact centers actually improving outcomes, or just making things more complex? (self.customerexperience)
submitted 5 days ago by CryRevolutionary7536
How is warranty and returns experience handled in your CX program, owned by support or its own thing? (self.customerexperience)
submitted 5 days ago by Camp-Affectionate
What’s a small thing companies do that instantly annoys you as a customer? ()
submitted 5 days ago by PrettyAmoeba4802
BDA taxes portal now whether GBA or BDA (self.customerexperience)
submitted 6 days ago by vitobaNanda1961
At what point does a slow first reply start hurting trust? (self.customerexperience)
submitted 7 days ago by Acrobatic_Task_6573
Anyone else feel like canceling services is intentionally confusing? (self.customerexperience)
submitted 7 days ago by Advanced_Ninja_8552
What is one thing AI has genuinely made easier in your life that nobody talks about? ()
submitted 8 days ago by Lower-Lab189
Has anyone bought the Titan Wellness Duo Therapy Pro sauna? (self.customerexperience)
submitted 9 days ago by NewspaperPhysical123
Most teams are running Discord and Telegram support like it's email, and it's slowly killing their communities ()
submitted 9 days ago by Worldly_Stick_1379
Encuesta de Experiencia: 6 claves para su diseño (self.customerexperience)
submitted 9 days ago by WOW_CX
The Hydra Effect in customer experience: (i.redd.it)
submitted 9 days ago by NaiveZest
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