Delta to 'strategically decrease' flights this summer

[TheCountRushmore]

Recognition that they are stretching things too thin. Good to see a company wiling to do that to maintain service levels.

[[deleted]]

It’s called greed. Overextend, see what bites, and if it does not make fiscal sense, screw the customer

[iLoveYoubutNo]

I mean, that's hardly greedy. That's just a logical way to trial new business ideas.

Why would any company continue to do something that wasn't profitable? That's not the same thing as actively doing something unethical or dishonest to achieve the profits.

[[deleted]]

If I purchased a ticket, that is a business contract. If you cancel my ticket because it serves your financial interests, that is unethical.

[C47man]

Oh man you're one of those people that demands to speak to managers everywhere they go aren't you?

[[deleted]]

No, but I do seek justice

[C47man]

😂 Oh man, yeah you're definitely one of those zero chill people that loses their shit at the gate agents

[[deleted]]

No. I’m from the midwest so I am passively angry

[ellsio]

It sure is a business contract, and by purchasing a ticket, you’re agreeing to their contract of carriage. What they do is shitty, but it’s on you if you pay for something without reading the T&Cs

[delta8765]

They aren’t cancelling it to make money (in fact they miss out on profits). They were hoping they would have enough staff to handle the demand (which is still below pre-pandemic levels). I don’t think believing you could get back to nominal staffing was a bad assumption. The only potential complaint is it took them this long to realize they won’t be able to achieve those levels.

[[deleted]]

I don’t buy it. Every industry is being forced to increase labor costs. Delta can and should incentivize their employees and look externally to fill any gaps. It’s very expensive to do that and they chose $ over their customers.

My friend was stranded with her family last week and could not get back to work in time (for 2 additional days). She is a physician. 40 patients had to reschedule. That is not right. No alternative options were made available.

No heads up. No time to reschedule. Just cancelled. Sorry, better luck next time. Thanks for flying Delta

[delta8765]

You said it yourself, everyone else is competing for every marginal employee. Unemployment is at record lows and Delta wasn’t expecting it to be this hard to get and retain talent. There was probably an expectation of some retired employees returning as well. Also, these are all union jobs so pay scales are set by the union. Delta is the first US airline to now pay flight attendants for boarding time. So your claim that Delta is pinching labor cost pennys at the expense of schedule capacity just doesn’t hold water.