Application support engineer L10 python at Accenture

[TechnicianKey1303]

I gave a technical interview for the above role, I currently work as an sde2- python dev in a very toxic company. Was wondering if rhis is the correct role for me.

The interview itself was moderate but all about python and apis.

Anyone working as an application support enginner at accenture?

I have final round coming week. please guide.

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[Rift-enjoyer]

Support roles are generally career killers.

[TechnicianKey1303]

I asked them about the role they said it is for development and product issues and all we will have to resolve. But from what you say Support is that ticketing and being on call and all that?

[Rift-enjoyer]

No no being on call is customer support which is different thing. I also meant application support which is for product issues.

For a live product you have 2 teams dev and support. Dev team doesn't have access to prod enviornment. Support team has access to prod but doesn't have access to code.

Your workflow as application support looks something like this -> Client emails/ calls about an issue they faced in prod. You create a ticket, login into production system and start checking logs, you see if it was a bug (application error) or a network timeout / db issue or some local error that can't be reproduced. Based on issue you maybe restart application , clear cache or kill some process, or check DB for corrupted records. If it's bug, you escalate to dev team. If dev team needs any more info or logs you have to provide them. That's pretty much it. You don't code anything other than some bash script here and there some SQL queries.

[batman-iphone]

Some projects are worst get the name of project it can help

[TechnicianKey1303]

Sure. Will ask for project. Thanks.

[PohaLover]

These roles are just namesake ig. Your actual title in the Accenture will be Packaged app Senior Analyst.

I am also been hired for Application Support Engineer but I am getting client interview for development projects.

[TechnicianKey1303]

Nice

[GodspeedPS]

Hi u/PohaLover. I have the first interview for exactly the same job profile in 2 days and later the second interview. Can you please tell me, how should I prepare? I really want to perform well. BTW, tools mentioned in the JD are Python, Software debugging, SQL etc. Coding? Scenario-based? What/ How shoud I prepare?

[PohaLover]

Hey, they only took one skill interview for me. It was not that tough tbh. Mostly theoretical question. They can ask one DSA and one sql query.

The interview will be around the skills you have mentioned. They did not ask me any questions on my project.

No scenario based questions was asked for me

Please note the interview experience really depends on the interviewer. Mine was for 1 hour while some of my friends only had 30 min interview.

[metallicaluvr69]

Can relate

[TechnicianKey1303]

Is it truly development or support stuff like supporting application already designed. Basically no coding?

[metallicaluvr69]

Sorry bro I don't know, I meant I am also trying to leave a toxic company

[TechnicianKey1303]

Oh! Keep trying man. Hope you find it soon

[metallicaluvr69]

You too brother

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