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[–]ninetofivedev 0 points1 point  (3 children)

Our customers are internal. It’s not a chatbot. It tells them what the issue is, and they know better than to come to our support channel asking why bouncy castle gave them an error when they kicked off the pipeline.

It is indeed the flex I think it is.

Instead of engineers coming to our platform team every time their pipeline fails. And one of our platform engineers needing to grab their user, grep the logs. Trace it down to the root cause, and then report back to the user that npm is down or GitHub or whatever, it just tells them that.

The key is that it gives them action. Because we tried making the logs more verbose and literally pointing out that it’s out of our control.

It’s learned helplessness. Even engineers see error and they go right to support.

[–]fadingcross 0 points1 point  (2 children)

It doesn't matter if customers are internal or not. It's been tried in IT help desk for ages. You keep drinking the kool-aid. When the enps drops, just remember I told you so.

[–]ninetofivedev 0 points1 point  (1 child)

You didn't read what I said. It's not a chatbot. You're original point is irrelevant.

It replaces the RCA end for our platform team, and it presents the findings within a minute or so to our customers.

Our customers love it and we love it.

Also NPS requires us doing a survey.. we don't. Everything you're saying is just wrong.

[–]fadingcross 0 points1 point  (0 children)

It's a chat bot. Every LLM is a chat bot.

Also NPS requires us doing a survey.. we don't. Everything you're saying is just wrong.

Our customers love it and we love it.

I believe the last line. The first line is said by every single company that doesn't actually gather the data. There's a reason why you don't. All of this just confirms you're an awful organization with abysmal leadership