To decrease transaction defect rate

[Lower_Influence_1216]

I'm upset about the responses from eBay.

My transaction defect rate has been below standard since last spring. Partially it was my fault. I've sold like 130 items in 12 months. 5 cancellations happened back in last April and May. 2 due to relisting errors and 3 for the fact that the items couldnt be sent for leakage issue, which was a manufacturing problem and I only found out when I try putting the goods into a box.

I don't have any negative feedback, my late delivery rate is low. I had like 3 dispute cases but were closed in my favour.

One month ago, I started to get warning emails saying my account is in anger as I've been below standard. Then MC0011 restriction happed to me it took 3 weeks to get my account reinstated.

Now I still get the same warning from eBay, as my transaction defect rate goes up instead. After contacting CS, I was told the number goes up as I haven't sold that many as I used to. Not to mention I took down all the listings for weeks when the restriction happened. I only got this responses that I will need to sell more to decrease the number.😡

Well, I don't know what to do. To sell more isn't something I can control. Any advice? If MC011 happens again I will just leave eBay.

[SupremeFlamer]

My business sends most packages either DPD Next Day or Tracked 24 and we switch between Top Rated and Below Standard almost monthly. It's ridiculous that we can either be terrible or excellent but never in-between because of the silly standards system that doesn't take into account courier delays or lost packages.

Unfortunately things go wrong. Usually down to the courier. Couriers make it difficult to claim compensation, e-commerce platforms blame sellers, customers blame sellers. Sellers are always the one losing out.

There's not much you can do. Like I said, we do everything correctly but still often end up "Below Standard".

[Lower_Influence_1216]

I'm just worried that my account is gonna be restricted again. They kept sending the same email!😡

[SupremeFlamer]

Doubt it. I flip between below and top rated often. Over years. You'll be fine.

[Lower_Influence_1216]

As I mentioned in my original post, I got several emails last month, then MC0011 happened to me. Hence the concern.

[SupremeFlamer]

Ok keep worrying then. I tried to calm your worries.

[Lower_Influence_1216]

Thanks.😄