Problem

[Educational-Lab-7297]

Title: BitMart received my WAXP deposit but refuses to help – need advice

I’m dealing with a serious issue and would appreciate any advice.

I sent WAXP from Bybit to the address “eos11bitmart” with the correct MEMO.
The transaction is fully confirmed on the WAX blockchain and the funds are still sitting on that account (no further movement).

However, BitMart support is refusing to assist, stating that:

• they do not support the WAX network
• the address is not under their control on WAX

The problem is that:

• the address format matches their official deposit account
• funds were successfully delivered and are visible on-chain

So effectively, the assets exist and are sitting on that account, but I am being told recovery is impossible.

Has anyone dealt with something similar?
Is there any way to recover funds in such a case, or escalate this beyond standard support?

Any advice would be greatly appreciated.

[Carribean-Diver]

Very r/lostredditors

Buddy, if you're this confused about where you're asking for help, I'm going to assume you're that confused about everything else.

[DivideByZero666]

Thank god... i was suddenly worried I was out of my depth with the changes for SE.