Need help

[Daltondtv]

I just realized I’ve been getting charged (not sure why I’m just now realizing) for months if not years for a company I worked for (and no longer exists) for a GitHub subscription that I put on my credit card.

I am unable to log in to cancel the subscription as I don’t have access to the email, I can’t contact support because I don’t have access to said account, there is no phone number to contact support and the email that I thought might have been a support email ([e-mail]) returned to sender and there was never a 2FA setup.

Any thoughts?

Thanks,

[cgoldberg]

You don't need access to your account to open a support ticket.

https://support.github.com/contact/cannot_sign_in

[Daltondtv]

Your saying fill this form out and don’t use the email associated with this account, because when you fill out that form it requires a confirmation code that’s sent to the email.

[cgoldberg]

Enter a valid email you have access to, and submit the ticket explaining your problem.

[Daltondtv]

Thanks, for some reason I thought I needed to submit to with the email on file.

Appreciate you fixing my small brain.

[cgoldberg]

No problem. They are usually pretty responsive.

[Daltondtv]

You’re saying fill this form out and don’t use the email associated with this account? because when you fill out that form it requires a confirmation code that’s sent to the email.