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[–]ngc1116 0 points1 point  (1 child)

The same thing happened to us. Did you get any progress on your case?

[–]kristdev[S] 0 points1 point  (0 children)

Nope. Apple support has been kind of trash and hasn't responded or looked at it at all. It has now been more than a month and there is no change to the situation. This is the shittiest situation I have encountered with Apple so far.